Independent TV — refund booking amount rs.998

Address:	Vashi, Thane, Maharashtra, 400604
Website:	www.independenttv.in

I booked a connection on 08/03/2018 to make a netbank online payment of rs.998/-
Till date 08/11/2019, no any dth connection install, i have send email 7 times for refund request but no tackeing any actions.
I called on customer care number saying every time server down several times. They told that your request and details are forwarded to the team. Bt i didnt get any money back.

Please strickly action for this

Below is the transaction details

Customer id : [protected] connections 1 rs.499
Customer id : [protected] connections 2 rs.499