Independent TV — refund of rs 1999

I booked independenttv setup box on 22 december, 2018. My customer id: [protected] i was told that new installations are not taking place so money wil be refunded. Its 29 september, 2019, dat my money has not been refunded. Called on customer care number: [protected] many times. Bt i was said dat your details are forwarded to team. I even sent mail from my registed mail id saying: singh. [protected]@gmail.com for refunding bt in vein. I want my money back now. Have waited about an year.