Independent TV — regarding channels that not shown which were under freedom pack

I have bought a connection on 31-jan 2019 under freedom pack that time your dealer told me that this all channels will be provided to you for a period of one year,
Now some of the channels which were u der that pack are not brodcasted, the tv screen shows error-200
Your custmer care support told me to select the channels from your website which effect my validy,
I want that all channels which were provided me that time will be brodcasted
If my problem not be sold
I m not going to continue my pack after this disgusting freedom pack expire
I thought this will be a greter deal for me but it proved to be wrong
Worst dth service
It will not do growth if this things happens to their customers