Independent TV Reliance Big Tv — connection not install

Address:

Mathura, Uttar Pradesh, 281004

We had made online application for set top box and even paid money on
3rd nov 2018, but till date the installation is not done, hence request to
Many time and also called to customer care bur they are not responding.
Please resolve the same.

I have regular contact to customer care but not resolve my problem till now.
Please help.

Customer id [protected]