India Cakes — Delivery not done of photo frame

Address:	Shivpuri, Madhya Pradesh, 473551
Website:	www.indiacakes.com

Date of incident : 29 june 2016
Company contact number : [protected]
Order number :[protected]
Full description :
I ordered one cake and one frame on 29 june 2016 from http://www.indiacakes.com/ and from which the cake has been delivered on 29 june 2016 and in their services it is mentioned for gift items like the frame in this case it takes 7-8 business days to be delivered. Its been 1 month and 10 days the frame has not been delivered and in this duration i have called them many a times and sent emails tracking the frame or else refunding the payment. Every-time i call them they answer me that it has been dispatched from their side but i haven't received any call from them saying its delivered as they did call for the cake delivery.
With this complaint i have attached the emails i have sent them in this duration and i want them to refund the amount for the frame. The attached emails include the one which confirms the order and others are the complaint about not delivering the frame.

Hope to get a positive response soon.

Regards,
Pallavi garg