India Cakes — no refund of money

Address:

Shop No 3,Green Acres Apartment,Salunkhe Vihar Road, Pune, Maharashtra 411048

Hi!

I ordered a cake on behalf of friend and it has to be delivered on 07.04.2020 but the cake has not delivered due to lock down .I completely understand their situation but now from that day i am continuously chasing them . I am following up with their customer care number @[protected] but everytime i am getting th same response that ill get coupon code within 2 hrs but whenvr i check my e-mails i did not receive anything .They are now not answering the pone calls and even not replying through chats did not heard from them and they have not refunded my money back.my order number is 348037.

please help me..