India Cakes — Non delivery of order placed

Address:	Kolhapur Maharashtra
Website:	indiacakes.co.in

I had placed an order for a cake in Jan which was scheduled for delivery on the 15th of feb 2021. It was pre paid n later extra amount was charged stating that the location was remote from their center .
Despite multiple efforts to communicate with their online customer service (chat ) wherein we hardly get any proper response or there won’t be a response at all. My cake was never delivered either on that day nor after . Despite mailing them multiple times ., there is still no response . I haven’t got my refund .
Business like this is something that shouldn’t be encouraged . It is highly unethical . They r looting money from customers n thereby fail at catering to the needs. Why r they even on this platform ? This is highly unacceptable and needs a legal action to be taken against them . My order ID is 508738