India Gifts Mall — Item cancelled and refunded without stating reason

I ordered a deck from IGM and they refunded me the next day of placing the order, without stating any reason, I tried contacting them via Facebook, Whatsapp, mail but to no avail. I wish to know why it happened and if possible I need to order it once again
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India Gifts Mall customer support has been notified about the posted complaint.
 
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Dear Customer
Greetings

Normally ordered are cancelled in there is and incomplete address contact no or stock is not available.
We have already refunded your order...
File is closed.
Hope you will understand and will cooperate with us.
swetha36's [Complaint's author] reply, Aug 17, 2021
Is the deck available, one copy is enough, please do let me know. Thank you

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    Harshit National Marketing Co, 148/132, Swami Vivekanand Marg,, Allahabad, Uttar Pradesh, India - 211003
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