India Gifts Mall — Non delivery of prepaid order to Netherlands and no refund issued yet

I am not able to reply on my initial complaint and creating the complaint again for refund -

As the bhai dooj product is not getting delivered to my brother in Netherlands although it was prepaid hence refund for full now and cancel it.Highly disappointing experience

Earlier i got rakhi delivered on the same address without any additional charges .You are doing fraud by not mentioning about this earlier and then asking teh recipient to pay before receiving gift.

Refund my money back for non delivered order to Netherlands

Order Number: 34653