[Resolved]  India Gifts Mall — Rakhi not delivered at all

Address:	Allahabad, Uttar Pradesh, 201014
Website:	www.india-gifts-mall.com

I had ordered a Rakhi online on 2nd Aug'16 from Indiagiftsmall.com to be delivered to my brother in Queensland, Australia. The order didn't reach at all even on ordering around 15 days before Rakhi as the festival was on 18th Aug'16.

The details are,

Order Confirmation from India Gifts Mall

Thanks for shopping with us today!
The following are the details of your order.
[protected][protected][protected]
Order Number: 25282
Date Ordered: Tuesday 02 August, 2016
Detailed Invoice: https://www.india-gifts-mall.com/index.php?main_page=account_history_info&order_...⇄

Products
[protected][protected][protected]
1 x Elegant Floral Thread - FSW (IGM-15 - rakhi-ak-510210) = Rs.505.00/-
[protected][protected][protected]
Sub-Total: Rs.505.00/-
FREE SHIPPING! (No Delivery Charge): Rs.0.00/-
Total: Rs.505.00/-

The same was shipped by DHL and instead of going to Australia, it was in Frankfurt since 17th Aug and reach Sydney on 24th Aug'16.

Please use the below link to track the same,
http://webtrack.dhlglobalmail.com/
INSSE25282

En Route
Wed, August 24, 2016 at 2:39 PM
SYDNEY, AU

From:
Allahabad, 24 211003
INDIA
To:
QUEENSLAND, QLD 4107
AUSTRALIA
Activity
Aug 24, 2016
2:39
PM LT
SYDNEY, AU DEPARTED FROM LOCAL DISTRIBUTION CENTER
Aug 17, 2016
9:19
AM CEST
FRANKFURT/M, DE PROCESSED AT TRANSIT FACILITY
8:52
AM CEST
Frankfurt, DE PROCESSED AT TRANSIT FACILITY
12:45
AM CEST
Frankfurt, DE ARRIVED AT TRANSIT FACILITY
Aug 16, 2016
7:13
PM GMT
FRANKFURT/M, DE ARRIVED AT TRANSIT FACILITY
Aug 9, 2016
7:02
PM LT
Deutsche Post Singapore Shipment Was Processed at Export Sorting Hub
Aug 8, 2016
5:54
PM IST
New Delhi, IN Processing Completed at Origin
3:14
PM IST
New Delhi, IN Processed
2:16
PM IST
New Delhi, IN Arrival DHL eCommerce Facility
Aug 4, 2016
1:11
PM IST
INDIA En route to DHL eCommerce Distribution Center
1:00
PM IST
INDIA Electronic Notification Received: Your order has been processed and tracking will be updated soon

Even though I have been offered a refund within 30 days on 23rd Aug'16 after raising an alarm of non-delivery of our product. This is very poor service and highly disappointing experience. This portal has spoiled our event which is affecting our relationship. As this is one of the auspicious festival in our community.