[Resolved]  India Gifts Mall — rakhi set

Address: 110092

I ordered Rakhi Set (Designer Rakhi Lumba Set - FSW) via oder number 32654 on Aug 08, 2019. Rakhi set was to be delivered to my brother in Brisbane Australia. However after 10 days also it has not been delivered. We want the refund. I
I even wrote to India Gift Mall and made a complaint. However there is no acknowledgement and communication from them.
Rakhi set was Rs 995 paid via paypal the same day of the order,
Please help us by getting the refund from the company who cheated us by not sending the ordered item
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Aug 7, 2021
Complaint marked as Resolved 
India Gifts Mall customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2019
India Gifts Mall Customer Care's response
Date Ordered: Friday 09 August, 2019

Your order has been shipped. the details of the shipment is as follows. :

Kindly Check at below website.
Delivery normally takes 10 - 15 working days.

https://ecommerceportal.dhl.com/track/?ref=
INABP[protected]
Aug 20, 2019
Updated by rb.bansal
his is height of slowness. I ordered on 8th Aug and they ship it on 11th Aug. They did not ship the rakhis immediately. Also on the site they committed to have them before rakshabandhan. Now you are saying that it takes 10-15 days

I would like to cancel the order and have the refund . Rakhis were supposed to reach before Rakshabandhan (08/15). These will be of no use now
Aug 22, 2019
Updated by rb.bansal
Hello There,
First we receive the item so late that it is delayed more than 6 days after the festival. Now see the carelessness of these guys, I ordered a Designer Rakhi Lumba Set - FSW worth Rs 995 ($ 14.01) however what my brother receive is single Rakhi. Please let us know where to return the rakhi. Please refund the amount
Aug 23, 2019
Updated by rb.bansal
I purchased a designer Rakhi set while my brother received only one rakhi as shown in the picture. Please refund the amount

Verified Support
Aug 03, 2020
India Gifts Mall Customer Care's response
Dear Customer,

Designer Rakhi Lumba Set - FSW

Description:


This Raksha bandhan be the first one to send this designer Rakhi Lumba Set to your bhaiya and bhabhi from our exclusive Rakhi Lumba Set range. This classy Set has a designer metallic figure with resham threads and zardosi work. The bugles, motifs, pearls and beads are making it look more appealing.




> This product shown is available for WORLDWIDE shipping > Product will be shipped from India > Online tracking is also available for this product > Rates shown below are inclusive of shipping charges > Do not add Add-On product or any other products with FSW products > Delivery normally takes 10 - 15 working days > For faster delivery visit our Worldwide / USA / UK / CANADA / AUSTRALIA SHOPS normally takes 3-5 working days > USA : REMOTE AREA LIKE ALASKA, HAWAII, PUERTO RICO, VIRGIN ISLANDS, & GUAM NO "DELIVERY "TRACKING IS AVAILABLE ONLY SHIPPING TRACKING WILL BE AVAILABLE.
Verified Support
Aug 03, 2020
India Gifts Mall Customer Care's response
Dear Customer

YOUR ORDER WAS DELIVERED ON 23 AUGUST - ORDER RECD ON 9th August - Delivered on 23 rd August 19 -were delay...

08/09/2019 01:22:33 Visible Processing PayPal status: Completed @ 18:22:04 Aug 08, 2019 PDT Trans ID:8K650440N0797353G Amount: 14.01 USD.

08/09/2019 04:15:37 Yes Preparing for Dispatch

08/10/2019 14:15:42 Yes Delivered Your order has been shipped. the details of the shipment is as follows. : Kindly Check at below website once forwarded by bluedart for international delivery. Delivery normally takes 10 - 15 working days. https://ecommerceportal.dhl.com/track/?ref= INABP[protected]

Your order was delivered on 21stAugust

INABP[protected]

EMAIL NOTIFICATION

Successfully delivered
Wed, 21 August at 10:31 AM LT
4500, Australia
From:
ALLAHABAD
INDIA
To:
AUSTRALIA
AUSTRALIA
Activity
 
1 Comment

Comments

This is height of slowness. I ordered on 8th Aug and they ship it on 11th Aug. They did not ship the rakhis immediately. Also on the site they committed to have them before rakshabandhan. Now you are saying that it takes 10-15 days

I would like to cancel the order and have the refund . Rakhis were supposed to reach before Rakshabandhan (08/15). These will be of no use now

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