[Resolved] India Infoline Finance [IIFL]

[Resolved] India Infoline Finance [IIFL] — 5paisa fund transfer

R ram1946 from Mumbai, Maharashtra

My family has two accounts with 5Paisa[protected] and[protected]. In both the accounts whenever a Fund transfer is done through UPI using Phonepe, we get an error message as per the screenshot. However the money gets credited and sms is received about the same. The error pop upafter successful transaction add tension to the client after the fund transfer. I wrote to the company about the problem. Initially it was responded mentioning that it is a Bank problem and I should contact the Bank. I wrote back to them that the error is from 5Paisa since the POP up ask me to view their menus like fund tranafer, Holdings etc. It appears the customer care simply fool the client in not passing on the problem to concerned technical personnel for resolution. They think the customers do not understand much about the error and will keep quiet with any kind of response. Can their Technical personnel resolve and confirm? +1 photos Was this information helpful? No (0) Yes (0)
Jun 5, 2019 Complaint marked as Resolved India Infoline Finance [IIFL] customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 India Infoline Finance [IIFL] Customer Care's response Dear Customer, We are known for our exceptional attention in detail to all our clients & Employees. Your relationship means a lot to us. We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert. Further for any assistance in future you can call our Customer Service on [protected] or mark a mail on [protected]@5paisa.com from your registered E-Mail ID for your concerns. Regards, Team IIFL. Verified Support Apr 30, 2019 India Infoline Finance [IIFL] Customer Care's response Dear Customer, We are known for our exceptional attention in detail to all our clients & Employees. We have noted down your concern and our officials will speak to you on 2nd May & address the concerns. Further for any assistance in future you can call our Customer Service on [protected] or mark a mail on [protected]@5paisa.com from your registered E-Mail ID for your concerns. Regards, Team IIFL. May 01, 2019 Updated by ram1946 One personnel talked to me earlier asking for a screen shot. Since i operate two accounts[protected] and[protected] i send the screenshot error under ID 52833860 from registered email [protected]@yahoo.com. I was given a ticket 2206481 with a stupid response of how to transfer funds through IMPS/NEFT which even a fool will know. The support team is not able to even understand the query since last one month. How can they resolve the issue?
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