[Resolved]  India Infoline Finance [IIFL] — Complaint against not covering the stock sell

Dear sir.
I have trading account with indiainfoline with the name of naresh kumar with a count id eshnar74
. On 26th of may2020 u short sell icicibank 200 shares at rate of 292. Near about 3.20 pm at market trading hours i try to cover these stock but cant cover sir to some techntechnical problem in indiainfoline trading terminal. Then i call mr roop singh one of employee in your company to cover the short 200 shares of icici bank. But even mr roop singh cant cover these 200 shares sure to technical problem. Wich is trading at that time near about same price rs.292. Per share. Mr roop singh try his level best to cover these 200 share of icici bank with his combined effort of this back office team. He even try to get the cover even in extra time of ouction trading.in late night i get message from indiainfoline stated that due to technical issue. Today's (26/05/2020) intraday square off has not hot executed. Please check the position and contact your relationship manager.
Next day i call mr roop singhsingh ask me to cover the 200 share of icicibanks share at market price which is at that time is rs302 per share
Then i ask him why i book loss of rs 10 per share which is total loss of rd.2000. Then he give me number of his chandighar office to and call up their. My call was attend bye female and they say they will call me back in 10 minutes. But after 10 minutes i not get any call. Then i call up the same number ofchandigarh office abot 1p to 12 timesbut they not pick my phone and then later they swichoff the phone. This is very irreposible and wrong behaviours of the india indfoline back office staff of not attending my call.
Sir my request is that plz cover my shirt sell 200shares of icici bank that rate of 292. The closing rate of 26/95/2020. Since it is not my fault it is technical fault of india infoline which they confess is message send to me the same day.
I hope u will do the right justices and save my hard earn money.
In case i not get justice then with heavy heartedly u have to move ahead legaly to save my heardearned money.
Looking forward in hope of positive out come.

Thanks n regards
Naresh kumar
Client is eshnar74
Ph. No [protected], [protected]