[Resolved] India Infoline Finance [IIFL] — complaint regarding processing fee on home loan (reference number/docket :[protected], 03995144, 03995146, 4131747)

Raju.Singh

from Junagadh, Gujarat

Website:

www.iifl.com

Hi,

My name is raju singh (Home loan account number:- 726304)
I have taken home loan from iifl on june 2015. At the time of loan processing sales executive have communicated that inr 1140 is the only amount for processing fee. Even in the attached sanction letter it is mentioned that processing fee + service tax is 1% + s. T.. Nowhere it is mentioned that its 1% of loan amount sanctioned. Besides, an amount of inr 1140 is mentioned just after that in brackets. Making it ambiguous about processing fee.

4 days back only, i came to know that they have deducted around inr 17000 as processing fee from my sanctioned home loan.

I have raised this to customer care on following email ids.. And even called them but haven't got any resolution on this.

Avisekh. [protected]@iifl.com,
Saurav. [protected]@iifl.com,
Abhinav. [protected]@indiainfoline.com,
Varun. [protected]@indiainfoline.com,
Reach iihfl,
Rakhi. [protected]@iifl.com,
Ajay. [protected]@iifl.com,
Iifl,
Amarpreet. [protected]@iifl.com

Low processing fee was the only reason i choose iifl against others and now i feel like cheated on this. If there has been any processing fee, iifl should have asked me to pay that via check rather than concealing it from me and deducting it from my home loan amount.

I would like to raise a dispute against the processing fee charged to me. Please let me the process for the same and would request you to resolve the same as soon as possible..

Regards,
Raju singh
+91-[protected]

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May 22, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Apr 09, 2018

Updated by Raju.Singh Fair Practices Code of IIFL... (https://www.iifl.com/home-loans/fair-practice-code)

>>India Infoline Housing Finance Limited would provide clear information, without any ambiguity, to the customer in understanding: Products and services together with its terms and conditions including interest and service charges.

>>India Infoline Housing Finance Limited will deal quickly and sympathetically in correcting mistakes if any, and attend to customer's complaints in light of the objectives of this code.

Verified Support

Apr 12, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We hope that you have received a call from our Senior Officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Team IIFL.

Apr 12, 2018

Updated by Raju.Singh Hi,

Your officials have sent me loan deduction document and there is no signature of mine on attached document sent by you.

Besides, I have the call recording of your sales executive (Mr. Yashpal Gusain - yashpal.[protected]@iifl.com ) on landline number of your Gurgaon office[protected]; where he is providing false information that processing fee is just INR 1500 + GST while your website, sanction letter and documents are mentioning something else. I have provided that recording to your officials. Which can also be found on this link...
https://drive.google.com/file/d/1lryMTwf82btKNtRxbQt1kAoOPK5by5ym/view?usp=sharing

I have been cheated in the same manner and have been charged high processing fee.
This is a gross violation of your Fair Practices Code and fraud with the customers of IIFL. And if no resolution is provided to me then I have to escalated this matter to National Housing Bank.

Apr 17, 2018

Updated by Raju.Singh Kindly update on this.

Apr 18, 2018

Updated by Raju.Singh Complaint Lodged To: NHB’s Grievance Redressal Mechanism

Complaint BCC To: [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, [protected]@nhb.org.in, susanta.[protected]@nhb.org.in, sachin.[protected]@nhb.org.in

Hi IIHFL,

I am summarizing all my issues and evidences against my Complaint Regarding Processing Fee on Home Loan (Reference number/docket :[protected], 03995144, 03995146, 4131747) ... I am following up with IIHFL on this issue from March 26th 2018 (Mailed titled - Query Regarding Mismatch in Loan Disbursal )

My name is raju singh (Home loan account number:- 726304). I have taken home loan from iihfl on june 2015. At the time of loan processing, sales executive (Mr Dhananjay) have communicated that INR 1140 is the only amount for processing fee. Even in the attached sanction letter it is mentioned that processing fee + service tax is 1% + s. T.. Nowhere it is mentioned that its 1% of loan amount sanctioned. Besides, an amount of INR 1140 is mentioned just after that in brackets. Making it ambiguous about processing fee.

Issue:- Sanction letter is ambiguous about the processing fee and representatives of IIHFL are providing false, incomplete and ambiguous information .
Evidences:- 1) Attached sanction letter.
2) On Jun 3, 2015, I mailed Mr Dhananjay and ashok.[protected]@indiainfoline.com for confirmation on my processing fee but they kept mum and didn't gave me any formal revert on this. Which is against the Fair Practices Code of IIFL which states " India Infoline Housing Finance Limited would provide clear information, without any ambiguity, to the customer in understanding: Products and services together with its terms and conditions including interest and service charges.(https://www.iifl.com/home-loans/fair-practice-code) " Attached is the snapshot mail on which I asked about the confirmation on processing fee of INR 1140.

3) On July 14, 2015, I raised a complaint against your sales executive Mr Dhananjay to 'abhinav.[protected]@indiainfoline.com' & 'varun.[protected]@indiainfoline.com' that he is asking for bribe for processing my file and has already taken extra amount without providing any receipt to me. I also provided an recording of conversation with him. Attached is the mailed complaint and recording for your perusal.

4) On Apr 12, 2018, I got an revert from IIHFL forwarding me mine loan disbursal memo and stating that it is signed and acknowledged by me. But there is no sign of mine on the document. Attached is copy of loan disbursal memo and my PAN for matching the sign.

5) On Apr 12, 2018, I sent a call recording of your sales executive (Mr. Yashpal Gusain - yashpal.[protected]@iifl.com ) on landline number of your Gurgaon office[protected]; where he is again providing false information that processing fee is just INR 1500 + GST while your website and documents are mentioning something else. Attached is call recording and snapshot your website mentioning the processing fee (Which is very different from what your executives are pitching).

The whole issue is that again and again representatives of IIHFL are providing false, incomplete and ambiguous information to cheat customers.

I just need the refund of my processing fee which has been inaptly charged to me.

P.S: You can also download above evidences from below link...
https://drive.google.com/drive/folders/1PvIHHOhR2gtVNh-X1BmbqxBadXROgHy4?usp=sharing

Regards,
Raju Singh
+91-[protected]

May 01, 2018

Updated by Raju.Singh IIFL is not reverting on my issue...