[Resolved] India Infoline Finance [IIFL] — delay in foreclosure of home loan (737586- vipin garg)

vipingarg3050

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110087
Website:	www.iifl.com

I have made a request for closure of my Home loan a/c No.737586 on 15/05/2018 via calling customer care.[Ticket number[protected]]

After putting so many mails and escalations, finally i got one reply from IIFL on 14th June, 2018[almost after a month] with the foreclosure letter.

Firstly, the foreclosure amount consists interest till 14th June, 2018 where as the delay has been made from IIFL on processing my loan foreclosure request.

Secondly, i have submitted the cheques against the same with my foreclosure letter on 18th June, 2018 and the cheques has been cleared from my accounts.

Till now the same has not been updated in my account and i am yet to receive the NOC for the same.(NOC required for claiming the refund amount on insurance against home loans).

I have tried calling customer care and via mailing (to [protected]@iihfl.com, Also escalated the matter with GRO and NO but i have not received a single mail in response to my mails).

Due to such delays in processing i am loosing interest both on my loan amount and insurance refund.

In view of the above you are once again requested to issue instructions to the concern authority for immediate closer of account.

Thanking you
Yours faithfully

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Jul 28, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Team IIFL.

Jun 27, 2018

Updated by vipingarg3050 Its been 42 days now... i wonder how much more time you need to process this.

Jul 02, 2018

Updated by vipingarg3050 Tried calling customer care today for inquiring the status as I HAVE NOT RECEIVED ANY RESPONSE FROM [protected]@IIHFL.COM even after sending multiple mails.

Even the customer care doesnt know anything.. they just create a new request and tell me to wait for mail from [protected]@IIHFL.COM.

Customer care is providing wrong information, For example- They are saying that your 1 cheque was not cleared from your bank that is why it is updated on 30th June, 2018 where as it was cleared on 20th June, 2018 only.(if needed i can provide the statment for proof)

On the other hand, Dinesh Kumar from IIHFL Noida office is saying it was not updated due to some internal technical error at India infoline and there was no issue from my bank.(Both contradicting)

Now its really disappointing and i am really frustrated from this kind of response from India Infoline.

Going to register complaint with RBI on this soon.

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Comments

[email protected]

from Kolkata, West Bengal

I want to pay out my invested balance due to some personal reasons. Kindly transfer my amount to my mentioned SBI account.

Regards,
Arindam Ray.
(M): [protected]