[Resolved] India Infoline Finance [IIFL] — gold loan closed

Jyothi Rao

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560019

I had pledged my gold with federal bank in 2015 and the account had come for renewal in april 2017. They sent me a renewal form for signature. But i did not sign as i am based at bangalore and gold loan account is in shimoga.

Now when i contacted the home branch in shimoga they are giving information that it has been renewed without my signature. When i called up customer care they are telling that the account is closed.

Let me know what to do as i am confused.

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Jan 29, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

India Infoline Finance [IIFL] Customer Care's response Dear Jyothi Rao,

We request you to use the correct Social Media site to route your query/issue for the resolution.

We request you to go through the below site for more details on India Infoline Ltd.(IIFL)

https://ttweb.indiainfoline.com

Regards,
Team IIFL.

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Comments

Kishor Acharjee

from Delhi, Delhi

Dear Sir/Ma'am,
My Gold loan Account Number (GL5267988) has been closed as amount has been Cleared on Sep.2017. Henceforth the account reflecting in the Civil Dept. as open.
Please update in the Civil Dept. as Account closed.
Regards
Kishor Acharjee
[protected]
Silchar, Assam

India Infoline Finance [IIFL] Customer Care's response, Jan 30, 2018

Verified Support

Dear Kishor Sir,

We request you to call us on 022-45205800 for further assistance.

Regards,
Team IIFL.