[Resolved] India Infoline Finance [IIFL] — gold loan not closed even after the payment

nagurvali4277

from Vijayawada, Andhra Pradesh

Address:

522501

Dear sir,

I have availed a gold loan through iifl with loan account number:gl6517384.
I have done the payment in the month of april, 2017. But, when i am seeing the cibil score it is displaying that it is not closed. Please take necessary action to close the loan account.
I don't know it is in the prior as i am not aware that that loan account is active. Because of this loan account, my cibil score is less and i am unable to avail remaining loans and all.

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Dec 25, 2017

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

India Infoline Finance [IIFL] Customer Care's response Dear Nagurvali Sir,

We have raised your issue to concerned representative of IIFL & you will get the feedback shortly.
Kindly give us some time to revert.

Regards,
Team IIFL.

Verified Support

Nov 22, 2017

India Infoline Finance [IIFL] Customer Care's response Dear Nagurvali Sir,

Loan account number: GL6517384 is closed in our system. Requesting you to share his your CIBIL report at our email Id: [protected]@iifl.com or call us on[protected]

Regards,
Team IIFL.