[Resolved] India Infoline Finance [IIFL] — loan applied | |||
A man called Pradeep Kumar Tiwari (mobile no. [protected])called me up on 21/12/2017 claiming that he is from IIFL personal loan section. Since I needed loan he asked me to forward the documents to loandesk.[protected]@gmail.com. I asked him why gmail & why not IIFL mail id, to which he said he is third party who carries out documentation & processing. Yesterday, i.e. on 26/12/2017 he called me up & said the request had been approved & sent me a mail that contains certain detail. As there was IIFL logo I did not suspect anything. He called me up few hours later and said the EMI will be 7, 950/- and I will have to pay 2 months EMI in advance in order to verify that the account is active, but I will get it back when the loan amount is credited. Though a bit reluctant I agreed, again because of the brand name & good will of IIFL. Some hours later he sent me another mail confirming that the loan would be transferred but since the provider is a private party I will have to pay 15, 954/- as collateral. When I disagreed he said that since everything is documented & IIFL is involved I have nothing to worry about. I asked for signing the loan agreement, but he said without collateral no agreement can be signed. He sent me a receipt showing how much I paid & how much is going to be transferred. To prevent from getting suspicious he mailed me his id card and said I could lodge complaints against him if I did not get the payment. In total he got 31, 854/- from me in the pretext of disbursing loan which did not happen. Was this information helpful? | |||
Jan 30, 2018 Complaint marked as Resolved India Infoline Finance [IIFL] customer support has been notified about the posted complaint. Verified Support Dec 29, 2017 India Infoline Finance [IIFL] Customer Care's response Dear Sahana Das Sir, We have raised your issue to concerned representative of IIFL & you will get the feedback shortly. Kindly give us some time to revert. Regards, Team IIFL. Verified Support Dec 30, 2017 India Infoline Finance [IIFL] Customer Care's response Dear Sahana Das Sir, We have raised your issue to concerned representative of IIFL & you will get the feedback shortly. Further, you can call us on[protected] for further assistance. Regards, Team IIFL. | |||
2 Comments | |||
Comments
I am sending the screenshot and the mail that I first received.
Reply
Hi,
I am Having a DMAT account with IIFL since long. I want to clsoe the same .
Please let me know the process. I am not using this not trading anymore. Hence I want to close the account.
Thanks In Advance.
Sangeetha
ph: [protected]
Email : [protected]@gmail.com
I am Having a DMAT account with IIFL since long. I want to clsoe the same .
Please let me know the process. I am not using this not trading anymore. Hence I want to close the account.
Thanks In Advance.
Sangeetha
ph: [protected]
Email : [protected]@gmail.com
India Infoline Finance [IIFL] Customer Care's response, Jan 30, 2018
Verified Support
Dear Sangeetha Madm,
We hope that you have received a call back from our senior officials and your concerns are addressed. Further, you can call us on Customer Service No. 022-40071000 or mark us a mail on [email protected] from your registered E-Mail ID for your concerns.
Regards,
Team IIFL
We hope that you have received a call back from our senior officials and your concerns are addressed. Further, you can call us on Customer Service No. 022-40071000 or mark us a mail on [email protected] from your registered E-Mail ID for your concerns.
Regards,
Team IIFL
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