India Mart — refund my payment

Address:

Lane No.-5, Tingre Nagar, Behind Kidzee School, Near Nyati Environ Society, Pune, MH-411015

Maine IndiaMART Mart se 1 mascot teddy order Kiya tha par wo bilkul bhi same nahi h or maine 50% payment pay kar diya tha (8000) 22/2/2020 ko sir Maine first photo upload kari hai wahi order Kiya tha us time bol rahe the ki same product milega ...?
Par Abhi order mere pass nahi aaya hai..