India Post — URGENT-Non delivery of Speed post EC[protected]IN even after 16 days

Address:

Kochi, Kerala

A Speed post parcel booked from Raigarh to Kochi is not yet delivered. It was a Speed post and now it has been 16 days since it was booked, is this what you call as 'Speed post'? Last status was shown as reached Kochi NSH on 3rd Nov and now it is 13th Nov, no updates for the past 10 days. When I enquired Kochi NSH on 8th Nov, they informed that the parcel is missing and to lodge a complaint via website, I did it but no use so far. Kochi people are telling that it will be in Raigarh and Raigarh people are telling me to check Kochi.

India Post is so irresponsible and they can't even give me a proper explanation about this incident. Because of this, I tried calling to Raigarh main post office, RMS division, complaint division etc using various numbers I got from google and they all told that they are helpless as status is shown as Kochi. I called to India post helpline, Chief post master General's office, Kerala post office complaint cell and everyone was just forwarding to next person. Few of them gave different complaint mail ID's and numbers I explained it to each and every person. I was fully behind this issue for the past few days and still I don't have an answer regarding where my parcel went.

What security we have for the products despatched via India Post then? Simply forwarding calls to other persons, not answering calls and alot of stress and loss of time and money is what I got as a result of this.

I want to know where my package is and I need update regarding that, I am the customer and I have every right to know that.

This is very unprofessional of India Post simply to tell that it's missing, or it might be some theft which happened via transit or it might have sticked with another pack(it is not a paper to stick, my pack is 1.1 kg), or it might have forwarded to somewhere else by mistake etc. And all these lame explanations even during these technically advanced time.
India Post, kindly settle the issue as soon as possible. I must say, am totally fed up with this attitude from your officials