Indiabulls Dhani — All EMI paid yet it shows a balance

Address:

India

I had used Dhani One Freedom Card and my total balance was converted into 3 EMI.I have laid all my EMI on time but the company says I still have 1 EMI due..I get harassed by the collection department every day..there customer service never responds and when u mail them they just send an automated response asking for the same documents again and again. They have also charged me late fees and have reported negative on my cibil. They are not helping me resolve this issue in anyway. Except for threatening me through collection agents every day