[Resolved]  IndiaBulls — Dhani card transaction failed amount deducted

On july 16 my rent payment on phonepe of rs 6078 failed but my amount got deducted from my dhani wallet phone has already refunded my payment but its not showing in my dhani wallet. I tried contacting dhani customer care but couldn't.
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Jul 31, 2021
Complaint marked as Resolved 
My money got automatically refunded in my dhani wallet after 10 days but dhani customer care and email support is very poor
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2021
IndiaBulls Customer Care's response
Dear SK Meenaz,

Apologies for the issues faced by you. Request you to provide us with your contact number, so that we can connect with you regarding your concern.

Regards,
Team Dhani
Complaint comments 

Comments

On dec 21 at 9.52pm my rent payment of rs 1000rs got failed and but money debited from dhani freedom card and next day on dec 22 at 3.54pm i tried again and it failed again and now It's 1jan 2022 i still didn't get my refund even i email to them they said transaction is successful and contact merchant but merchant said they already refunded the money...it's more than 10days now

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