Comments
Dear Beena,
We like to thank you for your time, we’re currently upgrading our services. We are working towards getting the app up & running at the earliest. Thank you for patience.
Regards
Team Dhani
We like to thank you for your time, we’re currently upgrading our services. We are working towards getting the app up & running at the earliest. Thank you for patience.
Regards
Team Dhani
I had the subscription of Dhani for Rs. 100, 000 after paying a subscription fee of 699 with a daily limit of Rs. 5000. I made a transaction of Rs. 4950 and paid the 1st EMI on the very next day, as you need to clear 1 EMI to make a 2nd transaction. But unfortunately Dhani blocked the card and when contacting customer care, he told me that your card has been blocked as your ECS was dishonored.
My question is my payment with Dhani was before time, before 1st month all my 3 EMIs I cleared, so where is the point for DHANI to go ECS. The payments made by me were through Google Pay from the same bank which I have updated with Dhani. When the payment is made before time why ECS was run?
When Dhani blocked my card because of ECS return, as stated by Dhani Customer Care, why is Dhani charging me subscription fee? When I couldn't utilize the subscription fee paid for Dhani just for a single i coughed up Rs. 699 and Dhani blocked my card. I had 2 EMI pending which was cleared before 1 month, to be precise in 28 days, all 3 EMIs were cleared. I canceled the subscription but still every month they are charging me. I only realized when I got the call from Dhani collection department asking me for EMI payment. They don't even know what payment they are asking. They don't even know that the EMIs have been cleared and Dhani is charging me subscription fee, which I'm not using. When I'm not using your services is subscription fee still needed to be paid?
When I was using Dhani I paid Rs. 60 for a physical Dhani card, which as of now I did not receive.
I have already wrote this to Dhani, but still no help from them.
Please note, if Dhani reads and says "please provide your number so will help you in this regard, " well, you can get the number from your database. I have already mailed you several times as well, which Dhani team does not even bother to check or perhaps they do not have time to revert back or wait till you cross your subscription date, so they can demand subscription fee.
Riyad Khateeb
My question is my payment with Dhani was before time, before 1st month all my 3 EMIs I cleared, so where is the point for DHANI to go ECS. The payments made by me were through Google Pay from the same bank which I have updated with Dhani. When the payment is made before time why ECS was run?
When Dhani blocked my card because of ECS return, as stated by Dhani Customer Care, why is Dhani charging me subscription fee? When I couldn't utilize the subscription fee paid for Dhani just for a single i coughed up Rs. 699 and Dhani blocked my card. I had 2 EMI pending which was cleared before 1 month, to be precise in 28 days, all 3 EMIs were cleared. I canceled the subscription but still every month they are charging me. I only realized when I got the call from Dhani collection department asking me for EMI payment. They don't even know what payment they are asking. They don't even know that the EMIs have been cleared and Dhani is charging me subscription fee, which I'm not using. When I'm not using your services is subscription fee still needed to be paid?
When I was using Dhani I paid Rs. 60 for a physical Dhani card, which as of now I did not receive.
I have already wrote this to Dhani, but still no help from them.
Please note, if Dhani reads and says "please provide your number so will help you in this regard, " well, you can get the number from your database. I have already mailed you several times as well, which Dhani team does not even bother to check or perhaps they do not have time to revert back or wait till you cross your subscription date, so they can demand subscription fee.
Riyad Khateeb
Contact Information
D 301 Earth Acropolis 1 Near Waves Club BHAILI Vadodara 391410
India
India
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