[Resolved]  IndiaBulls — Dhani One Freedom Credit Card faulty service and unknown debit after mandate and bank account freeze.

Address:

129, veersawarkar marg, Radhika Sadan, Bag kya tanki, Sarangpur

I am a Dhani One Freedom Credit Line User since last two months. They gave me a credit limit of 25000 from the very first month, for which a subscription fee of 499 is charged per month. Now, since last two months, I am not able to use my credit limit for more than 8332 and 10000 respectively. Until the 15th of the month, the daily credit limit is active and as well as when all EMIs are paid due to mandate the amount is debited for my account I tried going to bank also . Upto know more than 8000 rs has been debited and I took all the money from my account it cut the amount based on NACH/ECS. So, I am paying the subscription charges for converting my payments to easy EMIs and then I'm not able to use the facility. The customer support number and e-mail is totally ridiculous. Even after many try no one solve my problem. I took 8332 in total paid all emi subscription fee and still got 8000 debited and a account which cannot be used. The account cannot be blocked because all my scholarship and other income source is connected and register to it . IS IT REALLY OK FOR I COMPANY TO NOT RESPOND TO THE CUSTOMER REQUEST AFTER MORE THAN 100s OF TRY.
After paying emi of 8332 and subscription fee of about 1500 around 8000rs is debited and account cannot be used. Then what is the profit of taking money i[censored] have to lose more than double the amount .Dhani do not have support for answering our questions but have celebrity for advertisement and promotion. Is it the right choice for any consumer. Please help me if possible.