IndiaBulls — disbursement not done

Address:

New Delhi, Delhi, 110088

I applied for a transfer of home loan with indiabulls in janak puri, delhi branch some months ago. The employees by name mr sachin and manish helped me. I got the loan account number : hhljks00475300 and got approved.
As my previous home loan was going on with icici, and current outstanding was august is rs. 14, 85, 672/- (Fourteen lack eighty five thousand six hundred seventy two)
I paid around rs 7, 000/- (Seven thousand only) to the sales person mr. Hansraj ramlakhan for paying some fees which are applicable, i agree to pay the amount as its a process.
In the month of nov. I got a call from one of indiabulls staff saying he got the cheque and waiting in icici bank to close the loan account with icici, he said to carry my cheque book too to pay the balance amount to icici. He told me that he got a cheque of amount : rs14, 85, 672/- and the remaining amount have to be paid by me to icici. The cheque of said amount was paid in the last week of nov. But he deduction of amount was made for whole month by both banks i approached indiabulls branch employess but they did nothing simmilaly it has also been happened in the month of nov that the payment demand letter of rs 32909/- was raised and was handover but till date the amount is not disbursed so far which subsequently charged with interest in the current demand letter from me. Now another raised demand letter was raised and was forwarded to india bulls employee on tue, jan 15, 2019 at 4:50 pm but till date the half yearly disbursement was not made even after so many reminders through mail and telepathically.

I mean who is responsible for the above said mistake and who will pay the interest amount again and how much time it will more take to just go for bt.

I am confused and frustated as what to be done. It has been 2 weeks now and no one from there end calling to check as what to be done.
I just need to cancel the relationship with indiabulls or move to consumer form
Sonam
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