IndiaBulls — home loan roi due to lod and foreclosure letter

Address:

New Delhi, Delhi, 110018

Hi india bulls team,
I am sending this email to express my extreme dis satisfaction against the level of service i have received with india bulls as a home loan customer. below is a synopsis of the situation:-i had initially taken up loan from dhfl of 30 lakh wherein i was supposed to pay 9.7% as roi however due to dhfl stocks crashing it was moved to ihl and thats where my issues started.i got an email after few days that my roi has been increased by india bulls from 9.7% to 11.7% and same will be applicable effective september 1st.being from banking industry i was aware that while taking loan, i would have signed a clause of giving my consent to transfer the loan anywhere to dhfl. hence, only option for me was to opt out of ihl ( due to high roi) and save my money.i reached your ihl office at janakpuri metro station at the end of september to discuss about reduction of roi however as there wasn't much your staff could do, i had requested to close the loan. i was advised by your staff that since the accounts are getting migrated from dhfl to ihl, i would need to wait till october first week after which ihl will be able to take my request for loan closure.in the month of october too the story did not change. i asked for two documents foreclosure letter & list of documents from ihl to move my loan to lic however i was informed now that tat for the same will be 21 days ( this could have been saved had your executive @ janakpuri taken the request then) however instead of 21 days it took almost 68 days for ihl to issue my lod and same was recieved on 5 dec after raising it on social media which stand null and void now as my loan is already been transferred.based on initial tat committed by ihl, i had simultaneously started processing my case with lic for balance transfer and same got approved and sanctioned on 30th october however could not get the same disbursed as i had not received list of documents from ihl which was a pre requisite for loan disbursal.as it was getting delayed, i had spoken to dhfl and requested lic to accept lod from dhfl in the interim as india bulls was working as incompetent service provider.finally i was able to get the amount disbursed from the bank and now ihl came with another goo[censored]p. after paying my installment for the month of november my principal was supposed to be 25.7 lpa however ihl even after taking my installment had no update for the same in their database. all foreclosure letters sent by ihl till 18th november had my outstanding principal as 26.14 lpa. if you look at number of foreclosures i have requested ( atleast 10 times) in the month of november same will be clarified however none of them had correct information.while waiting for ihl to get foreclousre & database updated, i had to incur hefty intrest for both lic & ihl now as my lic was already approved on oct 30th and till novemeber end, ihl could not trace my payment made to them. irritated with the service i approached your rajendra place branch wherein only option i was given was that our systems are trying to find your payment, in the meantime you can either wait or make another payment and we will refund you the amount once we find your paymentcursing myself for the situation i was brought in, i had to take 50k on interest from muthoot keeping my gold there to take me out of ihl messbelow are my questions on the situation i faced:-i understand that dhfl has all the rights to transfer my loan anywhere however my concern is the way ihl has taken over the service from dhfl.ignoring the roi increase part, i was kept bonded with ihl on the name of accounts getting merged/database getting updated etc since i visited your office in last week of september.as a customer i assume my bank to have all database merged in advance rather than me having to wait to process my request of loan closure. if the database is not migrated ihl should have planned it better rather than having the customer wait. database migration is either dhfl or ihl fault and not the customer's fault.in the eyes or rbi - my loan provider was changed and should have had all preparations completed before taking over my loan account. i as a customer am not bothered what the reasons were for delays and should not be too.list of documents was supposed to be given by ihl however i was made a fool trying to run from dhfl to ihl wherein dhfl kept telling my account has been moved to ihl and ihl kept saying we are updating our accounts. not a smooth transition at all. my disbursal got delayed due to the same and i had to incur heavy intrest rate.foreclosure letter's update tat is 48 hours however after almost 240 hours of making the payment, i was left waiting for ihl to update my payment and later on take loan from muthoot to pay another installment and claim the amount later once your systems are updated.even after making multiple calls issue was not resolved. harassed and irritated, i approached your social media account however rashmi had called me once, took my bank statement and vanished. never seen a company taking social media complains not seriously toobelow are my requests where i would need a revertneed explanation as to why as a customer i was made to wait from last week of september till now on the pretext of systems getting updated. why was there no planning or plan b implemented by ihli have already paid hefty interest @ 11.70% instead of original 9.70% from september end unwillingly as since then i have been trying to move my account elsewhere however was bonded with ihl. i am expecting a refund of all my interest paid from october onwards to ihl. ( not looking for aug & sep as i was late in approaching bank and have to bear that interest before i approached ihl)it has been almost 3 weeks i had paid extra installment to ihl however have not received it back in my account.please be advised that i believe in following the hierarchy and have started from making phone calls... raising it on social handle ( twitter ) ... and now sending email. incase i do not hear on time and get a resolution around it... i will be forced to forward the same email to rbi ombudsperson and log a complain in consumer court simultaneously for which i have already spoken to a lawyer .
You can checking below email id's or phone numbers to check the status on your accounts for complains.

Loan account number (lan number) hdhldgm00489701
Loan account number dhfl: [protected]