[Resolved]  IndiaBulls — Noc and message for payment

Address:Gurugram

Dear sir/madam, my name is sunita gola and I had taken 10000rs.loan from indiabulls dhani on 28/05/2019 and my loan no IPERDEL02532741, agreement id 47039036.sir/madam i have paid my emi on time it was deducted from my kotak mahindra bank. My bank balance never low and emi deduct timely. After complete my loan payment I didn't get a noc, from dhani company. Always messages come from dhani company for settlement amount. Many times I got a call from dhani company recovery agent the ask money to me. I ask to them kindly send me details on my registered mobile no. If any dues from my side then I am ready to pay. But they denied and tell to me come to our office in faridabad. We will give all details to you. I am so scared about it. Then I have called customer care and ask to her if any loan amount dues from my name kindly tell us she replied me no sir you have not dues and your loan has been closed and I am putting a request of noc which you will be get on your registered email I'd within 24 hours. Still I don't get any noc from dhani company side. Many times I wrote email to company and talked to many customer care not getting any response. And not giving me details of my loan account. They have deduct extra money from my account many times. Then I have I went to bank and put a request to stop ecs.
I am mentaly and physically harrased by indiabulls company. Again I am getting called by dhani recovery agent and meassges. Threatening to me for blacklist or deafulter. If I have any dues then I am ready to pay. All time getting different different amount messages and loan no. By dhani company. Kindly help me. Last two year I have written many emails and called to dhani customer care. They don't give me any response. I am very bother.
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Dec 7, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2021
IndiaBulls Customer Care's response
Dear Customer,

We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

Neha, Team Dhani.
Verified Support
Oct 26, 2021
IndiaBulls Customer Care's response
Dear Customer,

Hi, your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Neha, Team Dhani.
Verified Support
Nov 03, 2021
IndiaBulls Customer Care's response
Dear Customer,

We would like to inform you that we have shared the resolution to your Email ID. Do let us know for any assistance required in future.

Neha, Team Dhani.
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