[Resolved]  IndiaBulls — purposefully indiabulls not acting on my personal loan foreclosure request!

Address:

Bangalore, Karnataka

I had taken a personal loan via indiabulls dhani app and its been more than 1.5 years that i am paying the emi for that. Now i want to foreclose the loan and surprisingly indiabulls don't have any other option to foreclose apart from paying via their indiabulls dhani app which is basically an app of lags. I logged onto the app to find there is no option of foreclosure in the payment of loan section contrary to what i had been told by indiabulls customer care and it's highly irritating. Since last 1 week i have been calling their customer care daily to escalate the issue and to work with their backened team atleast to provide me the option of foreclosure in the dhani app or via any weblink but of no luck! All they are doing is letting me talk to their customer care floor managers and providing me a ticket number everyday saying indiabulls server platform is down from last 1 month and the issue will be taken care of but till now nothing has been done and unnecessarily i am paying interests because of indiabulls # app! Now even one customer care guy has confessed to me that it's a scam by indiabulls to purposefully not provide foreclosure option so that people will be paying interest amount unnecessarily and i feel that's true because these fraudsters are doing exactly like that! So first of all to all the indians, please beware of this # company! And purposefully indiabulls is not providing options to foreclose my loan. I request here on this platform to indiabulls to please look into my issue asap or else i am gonna file a case against indiabulls.

Note: attached is the screenshot where there is no option of foreclosure contrary to what had been said by indiabull's customer care.

Loan details :
Name : chandan kumar nayak
Loan no : iperban01008152
Escalation ticket numbers : 08194130, 08138860