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Razorpay Complaints & Reviews

razorpay.com

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Updated: Mar 2, 2025

Complaints 3550

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1646

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Razorpay amount deducted - irctc ticket not booked

Payment Deducted but Transaction Not Updated for State CET Cell

UPI transaction -Amount successfully deducted.Not credited to Merchant website.Refund related

Deducted unwanted charges from my hdfc bank account

Payment not recd by the benificery hence order goy cancelled

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Mht cet fees payment is failed but money got deducted from bank account

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Razorpay killed by son

I am complaining about the payment made on Looks100.com

Account deactivated without notice & money held for 120 days!

money deducted from google pay but tickets not booked from irctc

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Dear Sir, Samadhan Choudhari Osmanabad 09/0 Subject: Request for a refund for the product

I have done the payment and didn't get the services pls solve issue sir I request

I had payment but didn't get services

Razorpay reviews & complaints(3550)

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I had booked TWO raileay tickets and paid the amount through RAZORPAY on 10.02.25.
On 20.02.25 I have cancelled the said tickets and waiting for the refunded amount. But after 12 days no amount refunded by IRCTC or RAZORPAY.
I had also raised the complaint to IRCTC. IRCTC informed on their portal that they had credited the amount to RAZORPAY. RAZORPAY has no immidiate site or Customer Care who look into the matter.Please guide...

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Address: nasik

While I was trying to buy on instax.in, a pop-up from RazorPay at the time of payment "offered me" to "help me fill address field from my mail id, and phone number". I was surprised. It had not been this way. Instax.in already has my details. WHy duplication? Why RazorPay? Why compulsion to do this? RazorPay is not an ecommerce platform, it is a payment aggregator. Why is it compelling me to let in integrate my information, perhaps illegally?...

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Address: Neb Sarai Sainik Farm

I am writing to request the removal of the block on my settlement. Our account has recently faced a delay in processing settlements, and I would appreciate your assistance in resolving this matter as soon as possible. all the necessary documents which were indeed needed i have shared with your team yet there has been delay and very slow progress. also, razor pay holed my fund however they are deducting their commission

Although...

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Address: E-Rising India P Ltd., A-74/2, MIDC Koparkhairna, DAKC, Thane,

This is to inform that Razor pay is hoarding MSME monies for petty reasons. Neither they have an accessible phone number nor they respond on mails appropriately. EVEN THEIR NODAL OFFiCER DOES NOT RESPOND WITHIN TIME. Now, they are hoarding Rs.1.5 Mln since past 6 months or so and no amount of mails written to them is moving these thick skinned guys. They are asking us to indemnify them for all their mistakes. They never call back even if...

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I registered in Razorpay for my online training program. They accepted my business and allowed to create payment link. My client did a payment of 8100, and then Razorpay showed, payment on hold for KYC verification. Someone called me on phone saying from Razorpay and asked in detail about my business. I asked them any concerns for verification and they said no. Then next day my account started to show, kyc rejected and account blocked. I...

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Hi Razorpay Team,
I attempted to book a ticket through IRCTC mobile app using Razorpay netbanking payment option
The amount (i.e Rs 1911.30) got deducted from my bank account and credited to your account. However, the amount was not received by IRCTC which resulted in failure of ticket booking
Transaction ids for your reference
Bank to Razorpay Transaction ID: Nsqg98tDLMFTk7
IRCTC Transaction Id : [protected]br...

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Address: 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, India

Sir My Account Get Blocked Due to website Issue Now My Payment Amount Is Stuck And Reciving mail to update bank account to get settlement but unable to update due to test mode but then also you denied to do KYC So I request you to settle my amount its my hard earned money...

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Address: Hyderabad

I am writing to express my utmost disappointment and frustration regarding the lack of response and action from your team regarding my refund request for the Razorpay business registration service.

On 5th March I made the decision to register one of our businesses through Razorpay and proceeded with the payment for the registration. However, within a span of just four days, circumstances changed, and we had to abort the registration...

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I Want To Delete My Razorpay Account
I Already have one Razorpay account and this account I created by mistake
So please contact me and guid up me for how to permanently delete my this account

Please contact me as soon as possible
My Razorpay account I'd which I want to delete
NnqenAH78yjpTS...

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Dear Sir/Madam,

On February 16th, 2024, at 8:44:48 PM IST, I made a payment of ₹801.18 through Razorpay (UPI: [protected]@ibl) for the MHTCET exam. The payment was marked as "Paid Successfully, " and the Payment ID is pay_Nbb3lZvFAjvyG1.
However, despite the successful payment, the transaction did not reflect on the MHTCET website, and I was unable to complete the registration process. Consequently, I had to make an...

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Hi, we recharged FASTag on Jan 22nd, 2024 at 3.33pm for 500Rs through POU. But FASTag was recharged and amount has not been credited or returned....

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My id - 30926
im the menber of razorpay i did second joint order with 50K, i have completed everything smoothly but my settlement specialist said error was created for generating withdrawl contact your tutor .
after contacting my tutor he said you hae only 90 credit points, you need 100 pointd to do normal withdraw
My earnings 83K for withdraw of 83k i wnat to pay 1 Lakh because for one point i want to pay 10k(as per...

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Settlement is blocked and they said the amount will be credited within 120 days but it's been 6 months now, nothing has been credited. I need this money for my sister marriage...

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Hii, Few days back I have created razorpay account for my business after activation. Generated a payment link and recived money from the payment link. Now My account got rejected without any reason and Saying your settlement will be after 120 days.
But why It would Take 120 days. Tried to contact through customer support but they are giving same reply again and again regardless of what I said.

I want my money back....

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Address: [email protected]

I have tried to book railway ticket on 8th February 2024 at 01.11 p.m. Money ₹742.5 transferred from my account via Google pay. But ticket not booked. Attached herewith screen shot of IRCTC and Google pay app. IRCTC said money will be sent in 3-4 working days. But till this date not refunded by Razorpay.
This happened twice in a day....

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Address: [email protected]

I have tried to book railway ticket on 8th February 2024 at 11.06 a.m. Money ₹748.40 transferred from my account via Google pay. But ticket not booked. Attached herewith screen shot of IRCTC and Google pay app. IRCTC said money will be sent in 3-4 working days. But till date not refunded by Razorpay....

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Address: bangalore

Hi I have using Razor Pay from 2021 to till date for my business, but recently Razor Pay has stopped doing settlement from 2 weeks and asking us to share the details of customers. after submitting the details these people aren't submitting the settlements and the customer success team really sucks as hell. Without having proper knowledge about their own product they have hired people for customer support. They just put the call on hold for...

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Subject: Complaint against RazorPay for Non-Refund of Amount - Transaction No: ARN[protected]

Respected Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a matter of concern regarding a refund that is pending from RazorPay, in relation to a transaction with Ease My Trip. I have diligently tried to resolve this issue through communication with both Ease My Trip and ICICI...

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Address: Gujarat, India - 364001

I Am Able To Complete My KYC Details In Razorpay Payment App But Razorpay Basic Details KYC Page Didn't Load And In Mobile Application It Is Didn't Work So How Can I Complet My KYC Details And My Account Is In Trial Mode And It Is Didn't Go Live When I Complet My KYC. So Please Check It Out And Solve The Problem....

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I have done my payment but showing in Coursera websit but i have done my payment and deducteed from my account i want refund...

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