Razorpay Customer Care
Razorpay Software Private Limited
Customer satisfaction rating: 77%
Submit a Complaint
235
COMPLAINTS

Razorpay Customer Care

Razorpay Software Private Limited

Webpage:
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Address
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road
Bengaluru
Bangalore District
Karnataka
India - 560030

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5
down
1

Additional info

Key Executives

Mr. Harshil Mathur
Co-Founder and Chief Executive Officer
Mr. Shashank Kumar
Co-Founder
Mr. Ayush Bansal
Head of Sales & Operations
Mr. Siddharth Dhamija
Chief Growth Officer
Mr. Arif Khan
Chief Innovation Officer


Customer satisfaction rating
77%
Complaints
235
Pending
56
Resolved
166
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Razorpay Complaints & Reviews

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Razorpay — money deducted but order not received

 Devpriyo Ray on Jun 21, 2018
I placed an order on 21st June, 2018 with Pizza Hut. The payment gateway was of Razorpay. The amount was deducted but I received no intimation from Pizza Hut. If such worthless gateways are still being used, then people will be looted of their money. Gateways like Razorpay should be thrown out of the country.
Shame on Pizza Hut that they are using such a third class payment system....
Complaint comments  Read comments Complaint category Other

Razorpay — amount not refunded from 11th april, it was paid twice.

 ppshelke on Jun 19, 2018
Payment id:
Message from state bank of india

Transaction ref no igadhuvzo3 for rs.6000.0 on 11-apr-18 10:45

Transaction amount rs 6000/-
Internet banking from state bank of india

Messege from sbi complaint section:

Your complaint [protected] has been attended to and closed after resolution as:as confirmed with merchant, transaction lsbi[protected] as been successful and settled on 12 april 2018. For more details kindly contact your merchant..

Screen shot of bank transaction on 11.4.2018:...
Complaint comments  Read comments Complaint category Education

Razorpay — charges deducted from account but not received by irctc.

 Pallavi Rawool on Jun 19, 2018
Dear sir,
I'm pallavi i have made payment by using rozarpay option by using upi add.in irctc rail app but the amount is debited from my account bank not received by the irctc and my ticket did not booked and mentioned reference transaction id: hdfdcf7ee1b55834a40998c8bc47f139aac
Please check the mistake and refund my amount to my account asap.
Thanking you,
Yours faithfully
Pallavi......
Complaint comments  Read comments [1]Complaint category Banks

Razorpay — transaction failed in irctc app but amount taken from the bank account through bhim app

 Bharath Pradeev on Jun 18, 2018
I tried to book ticket from chennai to pollachi through bhim app razorpay... But the amount was successfully debited for rs.370 from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me with a solution as soon as possible... Pls sir.. It's urgent
I have attached screenshot of successful transaction in bhim app and failure transaction in irctc app....
Complaint comments  Read comments Complaint category Public Transportation

Razorpay — irctc ticket not booked money debited using upi

 mubaris90 on Jun 18, 2018
Hi,

My IRCTC ticket dated 18/6/18 transaction id: [protected] is showing a status of pending from bank end, But my money debitted from bank.
My transaction mode was UPI using Google Tez app, with a reference number:[protected].
Kindly provide a solution for the above ASAP. Do I require to book another ticket for the same ? Or will it be settled for irctc?
The corresponding screen shots are attached along the maiL...
Complaint comments  Read comments Complaint category Business & Finances

Razorpay — irctc payment failure

 Original_moin on Jun 18, 2018
Dear sir,
I'm moin i have paymented in irctc rail connect but the amount is credited to ur bank but not received by the irctc and my ticket does not booked and still showing transaction pending from bank end i have mentioned reference ids transaction id: hdf69651b[protected]daf282b42204c8cfd
Please check the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Moin...
Complaint comments  Read comments [1]Complaint category Railways

Razorpay — amount deducted but didn't get the ticket and refund.

 SRIRAM PATNAIK on Jun 18, 2018
I am sriram patnaik was booking a train ticket on 3ac from berhampur to pune on 4th may 2018 through bhim app (Razorpay) which costs me rs.1590. But i didn't got the ticket confirmation and amount was deducted with transaction id[protected]. I have booked it from the id alfrid0123

When i called bhim helpline they told that they can't do anything, so i am dropping a mail to irctc and razopay. Kindly refund the amount with immediate action because it is not a small amount for me.

I am also attaching the screenshot of the amount deduction through bhim app.
Pfa
Complaint comments  Read comments [3]Complaint category Banks

Razorpay — razorpay payment failed to irctc

 Debasish Dutta on Jun 17, 2018
Kindly find the attached screen shot. Money has been deducted from kotak bank account through upi bhim payment however ticket not booked or received from irctc. Showing payment pending.

Your a/c no. Xxxx716530 is debited rs.15686.80 on 17-06-18 and a/c linked to virtual address razorpaypg@hdfcbank is credited (Upi ref no[protected]....
Complaint comments  Read comments Complaint category Online Shopping

Razorpay — railway ticket booking

 Sujit7mandal on Jun 17, 2018
I tried to book a ticket on irctc app using upi through my phone pay upi id for sealdah to new jalpaiguri then a request received for the same from razorpaypg@hdfcbank instantly and i proceed for the same and money ₹350 debited from my bank account but the ticket is not booked on date 15/10/2018 by upi ref no hdf375fd457f73d4918b[protected]a5de77. Please resolve my problem asap....
Complaint comments  Read comments [1]Complaint category Banks

Razorpay — failure in refund in the amount

 satish511988 on Jun 16, 2018
I have booked the eticket in irctc and i have paid an amount of rs 395/- using sbi bhim app. Amount was deducted from my account and the ticket was not booked showing the status as pending from bank. I have raised a dispute in the sbi bhim app. From sbi bhim app issue was resolved saying that goods /services was not delivered. Problem is from razorpay side.
Customer reference no[protected].
Credited to razorpaypg@hdfcbank
Transaction. I'd i irctc is [protected].
Train no17652
Date of booking[protected].

Please kindly do needful....
Complaint comments  Read comments [2]Complaint category Railways

Razorpay — regarding refund for failed irctc connect payment

 arneet sarna on Jun 16, 2018
Transaction ID [protected] initiated on irctc connect on 11.06.18 and Rs. 1325 deducted from my bank account vide TEZ App (UPI Transaction ID[protected] and Google Txn ID: CICAgKC8vsbJLQ).

Money was deposited to Razorpay from Tex App but ticket booking failed at IRCTC. Since then I have not received refund for this failed transaction. Kindly provide details and expected date of refund....
Complaint comments  Read comments Complaint category Railways

Razorpay — railway ticket booking failed

 UdeshKumar on Jun 16, 2018
I tried to book a ticket on irctc app using upi through my tez upi id for mumbai to delhi then a request received for the same from razorpaypg@hdfcbank instantly and i proceed for the same and money ₹1555 debited from my bank account but the ticket is not booked on date[protected]:51:38 pm by upi ref no[protected]. Please resolve my problem asap....
Complaint comments  Read comments Complaint category Railways

Razorpay — money deducted while booking a ticket but not refunded.

 Faizan Hussain on Jun 15, 2018
I have tried to book a ticket on 12th june from my debit card via razorpay. The amount was deducted but ticket was not booked. Its has been more than 2 days but the amount is not refunded to my account. Kindly look into the matter and redress my issue as soon as possible.

My email account is "faizhuss25@gmail.com", kindly contact on this mail.

Transaction id is attached with this complaint....
Complaint comments  Read comments Complaint category Railways

Razorpay — razorpay upi payment failure in irctc app

 Deepak Gopalan on Jun 15, 2018
Dear razorpay,
While trying to book train tickets on 11-june-2018 in irctc app, i used upi & razorpay payment option. However, money was deducted from my bank and was not credited to irtc. As a result, tickets were not booked and i got a failed transaction confirmation from irctc. Please refund my money asap!! Here are the transaction details
Date:[protected]
Transaction id:[protected]
Upi reference: upi/[protected]/razorpay/razorpaypg@hdfcbank/
Amount: 370/-...
Complaint comments  Read comments Complaint category Online Shopping

Razorpay — amount deducted but transaction unsuccessful

 gaurav88goel on Jun 14, 2018
4721.80 Rs deducted from my account by Razorpay for IRCTC ticket booking but amount not deposited in irctc account.
This has happened with twice by RAZORPAY.

Google Transaction id:CICAgKC83sabSA
UPI transaction id:[protected]

Attaching the screenshots below
1.TEZ screenshot for money deduction.
2.for Ticket not booked for transaction failed from IRCTC mobile app screenshot...
Complaint comments  Read comments Complaint category Travel & Vacations

Razorpay — regarding failure of payment and refund

 Jai Jayant on Jun 14, 2018
Dear sir,
I'm jayant, i have made a payment for booking a train ticket through irctc app rail connect, where razorpay option is chosen and payment is done by bhim app but the ticket is not booked although the amount is charged from my bank account
Irctc transaction id: [protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Jayant...
Complaint comments  Read comments Complaint category Railways

Razorpay — amount is credited to razorpay but not received by irctc

 Christopher Manohar Calymbyses on Jun 14, 2018
Hi team,

I have paid amount from my hdfc bank to razorpay for train ticket with irctc.
Amount has been deduted from my bank account but ticket was not issued.
But amount has been received by razorpay.

Transaction id :hdfc6c1584594c6416896c11ddd0d692f79

Kindly refer the attachments below and ensure my refund

Regards,
Manohar c...
Complaint comments  Read comments Complaint category Railways

Razorpay — irctc failed to book tickets as razorpay received the amount

 Ashok Kumar Pani on Jun 13, 2018
I try to book the railway ticket through irctc and payment made through vim app the amount rs 520.00 has deducted from the bank to razorpay but irctc failed to book tickets showing the reason payment failed but the amount rs 520.00has not refund by razorpay to my bank. Ei bank of baroda.
Transaction id of irctc is [protected]
Bank transaction id is[protected]
Pls look into the matter and refund the money.
Thanking you
Ashok kumar pani...
Complaint comments  Read comments [2]Complaint category Banks

Razorpay — irctc refund

 Aryu Ayush on Jun 13, 2018
Dear sir,
I'm Ayush i have paymented in Razorpay to irctc rail connect but the amount is credited to ur bank of Rs 515 but not received by the irctc.
Irctc id - appt20@yahoo.com
Transaction id:[protected]

Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Ayush...
Complaint comments  Read comments Complaint category Banks

Razorpay — irctc payment failure

 bhaskarjydeka on Jun 12, 2018
Dear sir,
I'm Bhaskar I have paymented in IRCTC through Tez app for booking a rail ticket but the amount is credited to your bank but not received by the IRCTC.
I have mentioned the reference ids
Google transaction id: CICAgKC8wbjOKw
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you.
Yours faithfully
Bhaskar...
Complaint comments  Read comments Complaint category Railways

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