Razorpay Customer Care
Razorpay Software Private Limited
Website: | razorpay.com |
Address
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road Bengaluru Bangalore District Karnataka India - 560030 |
Customer Care Phone Numbers and Contacts
Toll-free:
Additional info
Key Executives
Mr. Harshil Mathur
Co-Founder and Chief Executive Officer
Mr. Shashank Kumar
Co-Founder
Mr. Ayush Bansal
Head of Sales & Operations
Mr. Siddharth Dhamija
Chief Growth Officer
Mr. Arif Khan
Chief Innovation Officer
Submit a Complaint
Customer satisfaction rating

Good news! We have a good connection with the company and they're good at resolving user complaints.
Razorpay related photos (1995)
Complaints with pictures are more trusted and informative View all
Razorpay Complaints & Reviews
Sort by:
Razorpay — Not replying and holding up settlements of approx 1.5lacs
I have received this email from razopay "We have received a risk alert against your account for non-compliance with regulatory guidelines as set by one of our partner banks"
I have raised a ticket and provided them with all the information needed but yet they have not yet replied to me
I have raised a ticket and provided them with all the information needed but yet they have not yet replied to me
Read full review →
Complaint Status
[Apr 11, 2021] Razorpay customer support has been notified about the posted complaint.
Add a comment
Helpful
Post your Comment
On April 9 2021 I had paid Rs 1329 for my grofer order through Amazon pay. Money got debited from my account. But grofer confirmed...
Helpful
Razorpay — Big been bag
Dear sir
i paid rs. 356.4 for above mentioned product via transaction id T2104071419078533882002 and i not yet received any confarmation from the co. and. i email but returned becouse id not found. Please do some things and give my money bake.
thanks
shantanu
[protected]
i paid rs. 356.4 for above mentioned product via transaction id T2104071419078533882002 and i not yet received any confarmation from the co. and. i email but returned becouse id not found. Please do some things and give my money bake.
thanks
shantanu
[protected]
Read full review →
Add a comment
Helpful
Post your Comment
Razorpay — Settlement issue
Read full review and 1 responses→
Complaint Status
[Apr 09, 2021] Razorpay customer support has been notified about the posted complaint.
Add a comment
Helpful
Post your Comment
Razorpay — Account under Review / KYC Not been activated
Read full review and 1 responses→
Complaint Status
[Apr 09, 2021] Razorpay customer support has been notified about the posted complaint.
Hello Sid,
Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket: 5340691 so that we can have this checked and get back to you with an update at the earliest.
Regards,
Shlagha
Team Razorpay
Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket: 5340691 so that we can have this checked and get back to you with an update at the earliest.
Regards,
Shlagha
Team Razorpay
Add a comment
Helpful
Post your Comment
Dear Sir,
This is to inform you that a fraud transaction has been done form my Axis Bank account which I have...
This is to inform you that a fraud transaction has been done form my Axis Bank account which I have...
Helpful
Razorpay — Bean bag
I paid for your product northernanthes bean bag. But I couldn't receive any tracking to my product. I searched in google. All reviews are bad about this website.. Please refund my payment into my account.
Read full review and 1 responses→
Complaint Status
[Apr 08, 2021] Razorpay customer support has been notified about the posted complaint.
Hello Hajeen,
We have received your request and our concerned team has updated the status of your query on ticket ID: 5340496. Do write back to us on the same email thread for any further queries, we will be happy to assist you.
Regards,
Shlagha
Team Regards
We have received your request and our concerned team has updated the status of your query on ticket ID: 5340496. Do write back to us on the same email thread for any further queries, we will be happy to assist you.
Regards,
Shlagha
Team Regards
Add a comment
Helpful
Post your Comment
I was checking some stuff on facebook and i went through a website which was listed on facebook. the name of the site was...
Helpful
+1Razorpay — Payment made but no confirmation of order
Paid an amount of rs.353 for bean bag product of t northernanthem.Com and paid the amount through razerpay.
Amount was debited from my account but no order confirmation has been made . It is fraud
please raise a complaint
aldo tell me how to handle this issue
s.Venkat
[protected]
Amount was debited from my account but no order confirmation has been made . It is fraud
please raise a complaint
aldo tell me how to handle this issue
s.Venkat
[protected]
Read full review and 1 responses→
Complaint Status
[Apr 07, 2021] Razorpay customer support has been notified about the posted complaint.
Hi Venkat,
Thanks for reaching out to us. We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5335620] and our team will assist you on topmost priority.
Regards,
Sachin
Thanks for reaching out to us. We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5335620] and our team will assist you on topmost priority.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Razorpay — Non acknowledgement of payment by Sling Kart and Novalife
I have made a payment of 3600 for Novalife collagen capsules on April 1. I get an email confirmation of the payment from Sling Kart but have not received any tracking details of the product nor a confirmation mail that my product is dispatched.
Read full review and 1 responses→
Complaint Status
[Apr 08, 2021] Razorpay customer support has been notified about the posted complaint.
Hi Namrata,
Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5336245 ) at the earliest. Appreciate your patience in the interim while we have this sorted for you.
Regards,
Sachin
Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5336245 ) at the earliest. Appreciate your patience in the interim while we have this sorted for you.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Razorpay — Order received number receipt not send my mail ID are mobile number
Dear sir my order is booking paid money
No SMS no mail please order number and delivery date and time send my mail ID
Payment ID pay_Gvx98JmRPbAdsi
Payment receipt attach this mail
No SMS no mail please order number and delivery date and time send my mail ID
Payment ID pay_Gvx98JmRPbAdsi
Payment receipt attach this mail
Read full review and 1 responses→
Complaint Status
[Apr 07, 2021] Razorpay customer support has been notified about the posted complaint.
Hi Nagaramesh,
Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no:5335705) at the earliest. Appreciate your patience in the interim while we have this sorted for you.
Regards,
Sachin
Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no:5335705) at the earliest. Appreciate your patience in the interim while we have this sorted for you.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Razorpay — I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through my credit card
I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through my credit card of Rs. 663.91 and processed UPI Transaction ID :[protected].
Kindly refund the same.
Kindly refund the same.
Read full review and 1 responses→
Complaint Status
[Apr 07, 2021] Razorpay customer support has been notified about the posted complaint.
Hi sivabalan,
We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5330327] and our team will assist you on topmost priority.
Regards,
Sachin
We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5330327] and our team will assist you on topmost priority.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Razorpay — Fraud Seller
Read full review and 1 responses→
Complaint Status
[Apr 07, 2021] Razorpay customer support has been notified about the posted complaint.
Hi Ashish,
We completely understand your situation here. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no:5335868) at the earliest. Appreciate your patience in the interim while we have this sorted for you.
Regards,
Sachin
We completely understand your situation here. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no:5335868) at the earliest. Appreciate your patience in the interim while we have this sorted for you.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Today morning I got some ads on my Instagram from this company called ComfyBeanBags- Best Comfortable Bean Bags
It...
It...
Helpful
Razorpay — Order no DD3722 not yet received
Placed an order no DD3722 paying Rs 599/- on 18/03/2021.I am still waiting for the delivery of order.pl find out to whom the money is further sent from your end.initially it was Digital devicez a payment confirmation sent by them, at the same time you mentioned it as Marvelous devices.Pl find out the authenticity of such forge company you are associated with.I want my money to be refunded at an earliest.else I would have no option left other than to go to consumer court.
Read full review and 1 responses→
Complaint Status
[Apr 07, 2021] Razorpay customer support has been notified about the posted complaint.
Hi,
Thanks for reaching out to us. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5330442] and our team will assist you on topmost priority.
Regards,
Sachin
Thanks for reaching out to us. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5330442] and our team will assist you on topmost priority.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Razorpay — Payment done through Razorpay but item not received
Payment ID: [protected]IGAKTTFPC0 and it was done on 19.03.2021
So please do the needful...
My mail Id: [protected]@yahoo.co.in
Mob: [protected], [protected]
INB screen shot is enclosed for your reference...
So please do the needful...
My mail Id: [protected]@yahoo.co.in
Mob: [protected], [protected]
INB screen shot is enclosed for your reference...
Read full review and 1 responses→
Complaint Status
[Apr 05, 2021] Razorpay customer support has been notified about the posted complaint.
Hi Dipendra,
We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5320766] and our team will assist you on topmost priority.
Regards,
Sachin
We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5320766] and our team will assist you on topmost priority.
Regards,
Sachin
Add a comment
Helpful
Post your Comment
Razorpay — Firc
We have applied for receiving our FIRC about 50 days ago.
The only response we have received from Razorpay was that they have been in touch with the Bank and assessing the scenario.
They provided a statement mentioning it takes about 30 days to receive the FIRC and right now more than 6 of my emails have been ignored and our ticket ID with reference number #5090497 is hanging negatively and ignored.
We need the FIRC to be submitted to the GST authorities as soon as possible and Razorpay does not even offer the option to call and ignores all the requests via chat function.
Extremely disappointed.
The only response we have received from Razorpay was that they have been in touch with the Bank and assessing the scenario.
They provided a statement mentioning it takes about 30 days to receive the FIRC and right now more than 6 of my emails have been ignored and our ticket ID with reference number #5090497 is hanging negatively and ignored.
We need the FIRC to be submitted to the GST authorities as soon as possible and Razorpay does not even offer the option to call and ignores all the requests via chat function.
Extremely disappointed.
Read full review and 1 responses→
Complaint Status
[Apr 05, 2021] Razorpay customer support has been notified about the posted complaint.
Hi,
I completely understand you concern here. Also, I have notified the same to our team and they are looking into this on topmost priority. Please allow us some time, an update will be provided to you regarding the same, over the ongoing email thread with ticket ID [5090497] soon.
Regards,
Anas
I completely understand you concern here. Also, I have notified the same to our team and they are looking into this on topmost priority. Please allow us some time, an update will be provided to you regarding the same, over the ongoing email thread with ticket ID [5090497] soon.
Regards,
Anas
Add a comment
Helpful
Post your Comment
Latest Resolved
- I'm complaining about the fee collection
- I have paid payment but I didn't get serivess
- Refund not initiated for a cancelled order
- Refund
- I have paid but not received services
- I have paid 10015.34 through razorpay to eborder company but I didn't get my services
- Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement
- Payment done but didn't get service
- Double payment debited to my bank account
- The Shoppers App company did fraud and not responding now.
Featured Complaints
Razorpay Razorpay - I have paid payment but I didn't get services Razorpay Razorpay - I have paid payment but didn't et service Razorpay Razorpay - I have paid payment but I didn't get services
We have received your request and the concerned team is looking into this on priority. Kindly allow us some time and we will get back to you with an update on the ongoing email thread with ticket id - 5302141 at the earliest.
Regards,
Shlagha
Team Razorpay