Razorpay Customer Care
Razorpay Software Private Limited
Customer satisfaction rating: 93%
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544
COMPLAINTS

Razorpay Customer Care

Razorpay Software Private Limited

Website:
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Address
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road
Bengaluru
Bangalore District
Karnataka
India - 560030

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
86
down
46

Additional info

Key Executives

Mr. Harshil Mathur
Co-Founder and Chief Executive Officer
Mr. Shashank Kumar
Co-Founder
Mr. Ayush Bansal
Head of Sales & Operations
Mr. Siddharth Dhamija
Chief Growth Officer
Mr. Arif Khan
Chief Innovation Officer


Customer satisfaction rating
93%
Complaints
544
Pending
26
Resolved
496
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Razorpay related photos (329)

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Razorpay Complaints & Reviews

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Razorpay — fraud happens during paying passport renewal fees

 Pramod1234 on Jan 17, 2019
I have paid Passport renewal fees through Razorpay and they have charged Rs 4000 from me and paid only 1500 to passport office...where is my Rs 2500/- gone ?? i required my Rs 2500/- back other wise i will lodge FIR /police complain against this frond.my name is pramod pareek and my mail id is pramodpareekji@yahoo.com and my contact details is [protected]

Solve this matter with immediately....
Complaint comments  Read comments [2]Complaint category Passport Services

Razorpay — money got debited from my bank account for irctc ticket of 1165 and it says pending from backend side

 ayushisarkar05 on Jan 14, 2019
I had booked an irctc ticket of amount 1165 upi reference no.[protected] on 13- jan-18. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
Kindly check and revert at the earliest....
Complaint comments  Read comments [4]Complaint category Railways

Razorpay — irctc indian railway ticket

 deep1102 on Jan 13, 2019
Hi,

Booked ticket on irctc using razor pay amount debited inr 482.94 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message recived from my bank as below:
Your a/c no. Xxxx824093 is debited rs.482.94 on 13-01-19 and a/c linked to virtual address razorpay. Irctc@hdfcbank is credited...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Razorpay — refund status

 Baahubali Shiv Sinha on Jan 13, 2019
Hi razorpay,

Irctc refund status

I had made payment for booking irctc ticket through razorpay on 17.12.2018 transaction id [protected]- amount rs.5541.96/-.

I cancelled ticket and irctc refunded the ticket amount to razorpay on 11.01.2019 irctc transaction id [protected] amount of rs. 4140/-.

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls...
Complaint comments  Read comments Complaint category Banks

Razorpay — ticket not booked in irctc

 Jyoti sm on Jan 13, 2019
My irctc ticket transaction id:[protected] is showing a status of pending from bank end, but my money debitted from bank.
My transaction mode was upi using google pay app
Kindly provide a solution for the above asap. Do i require to book another ticket for the same? Or will it be settled for irctc?
The corresponding screen shots are attached along the mail...
Complaint comments  Read comments [1]Complaint category Other

Razorpay — payment deducted from my bank account

 Rhlkmr on Jan 10, 2019
I had book irctc retiring room but unfortunately my irctc retiring room didn't book. But my money had been deducted from my bank account indusind. I had talk with irctc customer service he told me you talk to razorpay and own bank... But I do not why both razorpay and my bank did not pick up my phone... Anyway.. My transaction I'd[protected]. Kindly request you to please solve my issue. And return back my money in my bank account. Thank you...
Complaint comments  Read comments [8]Complaint category Railways

Razorpay — irctc

 romita jaiswal on Jan 9, 2019
Pos 438624xxxxxx4280 irctc pos debit[protected]

Refund of rs. 205- upi-[protected]-razorpay. Irctc@hdfcbank-pay[protected]refund for irctc train ticketing mobile[protected]

I paid rs 250 against irctc booking via razorpay but unfortunately transaction got failed and ticket was not booked. While checking my bank statement i come to know that razorpay refunded me rs 205 against my failed transaction. How can they deduct the amount against failed transaction?

I need full refund. I am able to understand that how they person making robbery...
Complaint comments  Read comments Complaint category Railways

Razorpay — airtel money wallet

 Rakeshdas1203 on Jan 8, 2019
Hello, i tried to load an amount of 500rs two times in a row in my airtel money wallet. But the transactions was failed. Total amount 1000 was debited from my account. So i request kindly to refund the money to my bank account. The two transaction id is as follows:
[protected] and[protected].
S i request you to check the two transaction id and refund the amount as soon as possible...
Complaint comments  Read comments Complaint category Banks

Razorpay — regarding refund of 669.50

 kavya ramu on Jan 7, 2019
Hello team,

I have tried to make an order in soul india website on december 15th 2018 for which order wasn’t confirmed but the amount is deducted. I have attached photo of upi & transaction id.

I would request you to address the issue as early as possible.
Please find the attached screen shot.

Thanks,
Kavya ramu
91 [protected]...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Razorpay — payment failed against irctc on 28.12.2018, still refund is pending

 romita jaiswal on Jan 2, 2019
Upi-[protected]-razorpay. Irctc@hdfcbank-collect[protected]irctc train ticketing mobile

I made payment via razorpay to book railway ticket on 28th december, 2018. The said transaction reported failed. Till date my refund is not made. Kindly do the needful. Thank you...
Complaint comments  Read comments [1]Complaint category Railways

Razorpay — irctc ticket booking issue "pending from bank"

 rbjii on Jan 1, 2019
Hello team,

I booked an irctc ticket, the transaction id is [protected]. It came the error as "pending from bank" and i hoped that my ticket will book but it made me into jeopardy situation. I can't able to travel as planned just because of the payment through your gateway was not successful before chart preparation. It really gives me big disappointment. Attached the screenshot, kindly arrange the refund for the same. If possible kindly fix the issue, permanently...
Complaint comments  Read comments [1]Complaint category Railways

Razorpay — refund [Resolved]

 PiyushRajput19 on Dec 30, 2018
Hi razorpay,

I have tried to book a smart band on 28 dec 18 from banggood app through razorpay gateway. My transaction got failed & product was not ordered but money got deducted from my account.
My order number is 59282608.

Please check & advice when i can get my refund back. Your earliest response is highly appreciated

Regards
Piyush rajput...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Razorpay — refund on failed transaction (irctc)

 PankajSharmasgs@gmail.com on Dec 30, 2018
Hi razorpay,

I have tried to book a ticket on 21 dec 18 from irctc app through razorpay gateway. My transaction id [protected] got failed &ticket not booked but money got deducted from my account.

Please check &advice when i can get my refund back as already 7 days had completed. Your earliest response is highly appreciated

Regards
Pankaj...
Complaint comments  Read comments Complaint category Railways

Razorpay — money deducted but irctc website showing payment failure

 Sathuluri dilip on Dec 29, 2018
I have tried to book a tatkal ticket but unfortunately amount got deductedfrom my bhimupi of paytm but ticket was not booked. Soo please kindly refund my deducted amount immediately.

We have a lot of hope but we can't wait too long for our money which was deducted in seconds but to refund the same normally the companies take long time. So iam requesting razarpay please kindly resolve the grievances of customers quickly...

I hope razarpay will do the same to its customers......
Complaint comments  Read comments Complaint category Railways

Razorpay — payment deducted but ticket not booked

 Yawan Gupta on Dec 28, 2018
Hi
I tried to book a ticket from IRCTC app on 28th December, 2018 for journey on 29th December, 2018 from Hazrat Nizamuddin to Bharatpur (Rajasthan) via Razorpay UPI. The amount has been deducted from bank but the ticket booking has failed in IRCTC app due to payment not received from bank. I have attached screenshot from Google Pay app and also from IRCTC app for confirmation.
Please look into the matter and initiate a refund.

UPI ID:[protected]
Ph no. : [protected]...
Complaint comments  Read comments Complaint category Railways

Razorpay — refund from irctc

 Mahaboobp82 on Dec 27, 2018
I have booked a ticket from IRCTC mobile app on 22 Dec 2018 and a amount of Rs. 770 was paid to razorpaypg@hdfcbank.

I have cancelled the ticket on 22 Dec'18 but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 650 has been refunded to razorpay on 23 Dec 2018.

I have cancelled another ticket on the 24 Dec 2018 but till date i have not received the amount in my account.According to IRCTC a amount of Rs. 650 has been refunded to razorpay on 25 Dec 2018.

I request you please look into this matter and refund the...
Complaint comments  Read comments Complaint category Travel & Vacations

Razorpay — irctc transaction failure

 Dhawald7 on Dec 26, 2018
I tried booking tickets through the irctc app and made the payment twice. But the transaction failed both the times and money was debited one time and i have still not received the refund. Please refund the debited amount soon. Please help me with this and let me get my refund back soon as i have to book ticket for a journey. Bad experience with irctc everytime...
Complaint comments  Read comments Complaint category Railways

Razorpay — irctc refund

 deepak333 on Dec 26, 2018
Sir my irctc booking not successful because show this error amount not received from bank but amount is deducted in my bank account please refund this amount in my bank account.
Transaction details screen shot attach
Sir please solve this matter urgently
Upi transaction no-
[protected]
Trasaction date - 26/12/2018
Error show amount not received bank end...
Complaint comments  Read comments [2]Complaint category Railways

Razorpay — razorpay - irctc money deducted but ticket shows pending from bank. (bhim)

 athreyaabhijith on Dec 26, 2018
Booked railway ticket through irctc app. Amount - 590.00. Used razorpay bhim upi to pay. Money got debited but ticket status shows pending from bank.

Date of booking - 26th dec 2018
Transaction id (Irctc) - [protected]
Upi transaction reference[protected]

Why does razorpay fail like this? Kindly resolve this at the earliest. Please let me know if you need further details....
Complaint comments  Read comments [2]Complaint category Railways

Razorpay — money deducted but irctc website shows pending from bank end

 KumarOm on Dec 24, 2018
Booked ticket on irctc amount debited inr 470.49 on 23/12/2018 with transaction id[protected] through g-pay and inr 595.49 on 24/12/2018 with transaction id[protected] through bhim but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

On 23/12/2018
Complaint comments  Read comments [2]Complaint category Railways

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