Razorpay Complaints & Reviews

On 4th April, 2026 I tried to make a contribution of Rs 2, 500 into my NPS account through Razorpay gateway. The amount got deducted from my SBI bank account, but the Razorpay page showed an error and the amount was not added to the NPS account. So, now the amount is debited from my bank account but not credited to NPS account. Please see attached screenshot. Kindly help process the refund of Rs 2, 500 at the earliest....

Hello mam/sir,
I booked a ticket from Chennai to Kovilpatti in 20627 MS NCJ VB express on[protected]
But due to some reasons ticket is not booked and money is deducted from my tez upi.

Irctc transaction id:[protected]
Tez upi reference - [protected]@okhdfcbank
Upi transaction id[protected]
Cancellation/refund id: [protected]

I am also attaching my failed ticket snap....

The following mounts have been debited from my bank account in HDFC bank:
Amount Date Reference no.
[protected] Info: ACH D-Razorpay 16367851
[protected] Info: ACH D- Razorpay 16367849

On what account have the above amounts been withdrawn from my bank account and under whose authority?...

Reference No[protected] Transaction Date[protected] Transaction Time - 10:13 PM - Transaction Amount 224/- Rs.

Request you to kindly return my debit amount of Rs 224/- and I hope not repeat in future.

Please disable auto-debit from my account....

I made a payment of ₹7299 on October 16, 2024 through Razorpay to register a company via a service provider (RIZE). The service provider mentioned that a refund would be initiated if the registration did not proceed. I have been following up for months, but I have not received the refund yet.

Despite raising multiple concerns, there has been no resolution or support. Razorpay's customer service also failed to provide...

Hi Razorpay Team,
I attempted to book a ticket through IRCTC mobile app using Razorpay UPI payment option
The amount (i.e Rs 2073.60) got deducted from my bank account and credited to your account. However, the amount was not received by IRCTC which resulted in failure of ticket booking

Transaction ids for your reference
Bank to Razorpay Transaction ID:[protected]
IRCTC Transaction Id : [protected]br...

I had booked TWO raileay tickets and paid the amount through RAZORPAY on 10.02.25.
On 20.02.25 I have cancelled the said tickets and waiting for the refunded amount. But after 12 days no amount refunded by IRCTC or RAZORPAY.
I had also raised the complaint to IRCTC. IRCTC informed on their portal that they had credited the amount to RAZORPAY. RAZORPAY has no immidiate site or Customer Care who look into the matter.Please guide for the next steps.

While I was trying to buy on instax.in, a pop-up from RazorPay at the time of payment "offered me" to "help me fill address field from my mail id, and phone number". I was surprised. It had not been this way. Instax.in already has my details. WHy duplication? Why RazorPay? Why compulsion to do this? RazorPay is not an ecommerce platform, it is a payment aggregator. Why is it compelling me to let in integrate my information, perhaps illegally? Why does it force me to write in a webfor for complaints, assuming every complaint is about money debited but not credited to receiver? There can be other complaints too. My demand is that RazorPay should NOT force customers to add delivery address on a merchant website. Merchant will do that. Also, it should keep open an email id and a dedicated phone number for dispute resolution, not a rigid webform

I am writing to request the removal of the block on my settlement. Our account has recently faced a delay in processing settlements, and I would appreciate your assistance in resolving this matter as soon as possible. all the necessary documents which were indeed needed i have shared with your team yet there has been delay and very slow progress. also, razor pay holed my fund however they are deducting their commission

Although...

Hello sir
Myself Sithara, I booked train ticket on 21st Nov 2024 . I tried two times, and both times, the money got deducted. I paid via razorpay from Google pay but train tickets werent not booked. Its 1463.3Rs deducted twice.

Transaction status : amount not received from the bank. But bank confirmed that its a success from their side and might be blocked at gateway.
I will attach the screen shots of that paid money, please make it return to my account

This is to inform that Razor pay is hoarding MSME monies for petty reasons. Neither they have an accessible phone number nor they respond on mails appropriately. EVEN THEIR NODAL OFFiCER DOES NOT RESPOND WITHIN TIME. Now, they are hoarding Rs.1.5 Mln since past 6 months or so and no amount of mails written to them is moving these thick skinned guys. They are asking us to indemnify them for all their mistakes. They never call back even if we give our phone number. Being MSME, it is very important to get funds on time but Razor Pay is squeezing MSMEs itself. I hope RBI takes note of this issue and gives sanitizes these corrupt malpractices of this company. This is crazy.

I registered in Razorpay for my online training program. They accepted my business and allowed to create payment link. My client did a payment of 8100, and then Razorpay showed, payment on hold for KYC verification. Someone called me on phone saying from Razorpay and asked in detail about my business. I asked them any concerns for verification and they said no. Then next day my account started to show, kyc rejected and account blocked. I...

Hi Razorpay Team,
I attempted to book a ticket through IRCTC mobile app using Razorpay netbanking payment option
The amount (i.e Rs 1911.30) got deducted from my bank account and credited to your account. However, the amount was not received by IRCTC which resulted in failure of ticket booking
Transaction ids for your reference
Bank to Razorpay Transaction ID: Nsqg98tDLMFTk7
IRCTC Transaction Id : [protected]br...

Sir My Account Get Blocked Due to website Issue Now My Payment Amount Is Stuck And Reciving mail to update bank account to get settlement but unable to update due to test mode but then also you denied to do KYC So I request you to settle my amount its my hard earned money...

I am writing to express my utmost disappointment and frustration regarding the lack of response and action from your team regarding my refund request for the Razorpay business registration service.

On 5th March I made the decision to register one of our businesses through Razorpay and proceeded with the payment for the registration. However, within a span of just four days, circumstances changed, and we had to abort the registration process as we opted for a different registration route.

Understanding the situation, I promptly initiated a refund request through your platform, providing all necessary details and reasons for the cancellation. Despite numerous attempts to follow up on the status of my refund, I have not received any response from Razorpay executives or the legal team.

This level o[censored]nresponsiveness is highly unprofessional and unacceptable. As a paying customer, I expect a certain standard of service and communication, which unfortunately I have not received in this case. It is concerning that my attempts to reach out and resolve this matter have been met with silence.

I urge you to prioritize this issue and take immediate action to process my refund. Failing to do so would compel me to explore legal avenues to ensure my rights as a consumer are upheld.

I Want To Delete My Razorpay Account
I Already have one Razorpay account and this account I created by mistake
So please contact me and guid up me for how to permanently delete my this account

Please contact me as soon as possible
My Razorpay account I'd which I want to delete
NnqenAH78yjpTS

Dear Sir/Madam,

On February 16th, 2024, at 8:44:48 PM IST, I made a payment of ₹801.18 through Razorpay (UPI: [protected]@ibl) for the MHTCET exam. The payment was marked as "Paid Successfully, " and the Payment ID is pay_Nbb3lZvFAjvyG1.
However, despite the successful payment, the transaction did not reflect on the MHTCET website, and I was unable to complete the registration process. Consequently, I had to make...

Hi, we recharged FASTag on Jan 22nd, 2024 at 3.33pm for 500Rs through POU. But FASTag was recharged and amount has not been credited or returned.

My id - 30926
im the menber of razorpay i did second joint order with 50K, i have completed everything smoothly but my settlement specialist said error was created for generating withdrawl contact your tutor .
after contacting my tutor he said you hae only 90 credit points, you need 100 pointd to do normal withdraw
My earnings 83K for withdraw of 83k i wnat to pay 1 Lakh because for one point i want to pay 10k(as per tutor said)
how it is possible .please clear this issue and send my amount as soon as possible
Thanking you

Settlement is blocked and they said the amount will be credited within 120 days but it's been 6 months now, nothing has been credited. I need this money for my sister marriage...