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Razorpay Complaints & Reviews

razorpay.com

2.8

Updated: Apr 4, 2026

Complaints 3556

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1904

Unresolved

1652

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Razorpay reviews & complaints(3556)

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On 4th April, 2026 I tried to make a contribution of Rs 2, 500 into my NPS account through Razorpay gateway. The amount got deducted from my SBI bank account, but the Razorpay page showed an error and the amount was not added to the NPS account. So, now the amount is debited from my bank account but not credited to NPS account. Please see attached screenshot. Kindly help process the refund of Rs 2, 500 at the earliest....

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Address: Chennai

Hello mam/sir,
I booked a ticket from Chennai to Kovilpatti in 20627 MS NCJ VB express on[protected]
But due to some reasons ticket is not booked and money is deducted from my tez upi.

Irctc transaction id:[protected]
Tez upi reference - [protected]@okhdfcbank
Upi transaction id[protected]
Cancellation/refund id: [protected]

I am also attaching my failed ticket snap....

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Address: Razorpay Software Ltd., Ist Floor, SJR Cyber,, 22 Laskar Hosur Road, Adugodi Bangaluru,-560030. Karnatakai

The following mounts have been debited from my bank account in HDFC bank:
Amount Date Reference no.
[protected] Info: ACH D-Razorpay 16367851
[protected] Info: ACH D- Razorpay 16367849

On what account have the above amounts been withdrawn from my bank account and under whose authority?...

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Reference No[protected] Transaction Date[protected] Transaction Time - 10:13 PM - Transaction Amount 224/- Rs.

Request you to kindly return my debit amount of Rs 224/- and I hope not repeat in future.

Please disable auto-debit from my account....

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I made a payment of ₹7299 on October 16, 2024 through Razorpay to register a company via a service provider (RIZE). The service provider mentioned that a refund would be initiated if the registration did not proceed. I have been following up for months, but I have not received the refund yet.

Despite raising multiple concerns, there has been no resolution or support. Razorpay's customer service also failed to provide...

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Hi Razorpay Team,
I attempted to book a ticket through IRCTC mobile app using Razorpay UPI payment option
The amount (i.e Rs 2073.60) got deducted from my bank account and credited to your account. However, the amount was not received by IRCTC which resulted in failure of ticket booking

Transaction ids for your reference
Bank to Razorpay Transaction ID:[protected]
IRCTC Transaction Id : [protected]br...

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Address: Neb Sarai Sainik Farm

I am writing to request the removal of the block on my settlement. Our account has recently faced a delay in processing settlements, and I would appreciate your assistance in resolving this matter as soon as possible. all the necessary documents which were indeed needed i have shared with your team yet there has been delay and very slow progress. also, razor pay holed my fund however they are deducting their commission

Although...

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I registered in Razorpay for my online training program. They accepted my business and allowed to create payment link. My client did a payment of 8100, and then Razorpay showed, payment on hold for KYC verification. Someone called me on phone saying from Razorpay and asked in detail about my business. I asked them any concerns for verification and they said no. Then next day my account started to show, kyc rejected and account blocked. I...

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Hi Razorpay Team,
I attempted to book a ticket through IRCTC mobile app using Razorpay netbanking payment option
The amount (i.e Rs 1911.30) got deducted from my bank account and credited to your account. However, the amount was not received by IRCTC which resulted in failure of ticket booking
Transaction ids for your reference
Bank to Razorpay Transaction ID: Nsqg98tDLMFTk7
IRCTC Transaction Id : [protected]br...

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Address: 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, India

Sir My Account Get Blocked Due to website Issue Now My Payment Amount Is Stuck And Reciving mail to update bank account to get settlement but unable to update due to test mode but then also you denied to do KYC So I request you to settle my amount its my hard earned money...

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Dear Sir/Madam,

On February 16th, 2024, at 8:44:48 PM IST, I made a payment of ₹801.18 through Razorpay (UPI: [protected]@ibl) for the MHTCET exam. The payment was marked as "Paid Successfully, " and the Payment ID is pay_Nbb3lZvFAjvyG1.
However, despite the successful payment, the transaction did not reflect on the MHTCET website, and I was unable to complete the registration process. Consequently, I had to make an...

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Settlement is blocked and they said the amount will be credited within 120 days but it's been 6 months now, nothing has been credited. I need this money for my sister marriage...

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Hii, Few days back I have created razorpay account for my business after activation. Generated a payment link and recived money from the payment link. Now My account got rejected without any reason and Saying your settlement will be after 120 days.
But why It would Take 120 days. Tried to contact through customer support but they are giving same reply again and again regardless of what I said.

I want my money back....

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Address: Gujarat, India - 364001

I Am Able To Complete My KYC Details In Razorpay Payment App But Razorpay Basic Details KYC Page Didn't Load And In Mobile Application It Is Didn't Work So How Can I Complet My KYC Details And My Account Is In Trial Mode And It Is Didn't Go Live When I Complet My KYC. So Please Check It Out And Solve The Problem....

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I have done my payment but showing in Coursera websit but i have done my payment and deducteed from my account i want refund...

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There is a NACH debit of 1099.90 and 6999.90 on 06/01/2024....

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I dint have active profile or I don't completed kyc in rozarpay my account is not active still they charge deduct from my hdfc bank account I have talk with my hdfc bank they told me razorpay cut this ammount do this needful and revert my deduction amount...

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Dear Sir/Madam,
I would like to inform you that my got deducted in AXIS bank account and registered mobile number is [protected]. All the emi have been debited on due date from my AXIS bank account but on dated 08-August-2023 an amount of 3936.99/- has been debited from my account through razorpay and transaction description is Debit - ACH-DR-RAZORPAYSOFTWAREPRIV-NDXP2PPRIVMN

"Debit
INR 3936.99
A/c no....

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Address: RAZORPAY SOFTWARE PRIVATE LIMITED, 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi Bangalore

I have a complaint against Razorpay.

They called me for KYC and I missed their call somehow. Now the buggers want me to write a 10, 000 word essay on why I closed my business.

They restricted my access to my account in their website and held back my refund and not clearing my payment.

Why the Government of India is allowing such company to operate in India? Why no action has been taken against...

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Address: At post palsap

Dear Sir,

Samadhan Choudhari
Osmanabad

09/08/2023

At post palsap,
Osmanabad

Subject: Request for a refund for the product

Dear Sir/Ma’am,

I, Samadhan choudhari, write this letter to you to request a refund for the clothes I ordered from your store. I’ve got a lot of positive reviews and which is why I ordered clothes worth...

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