Razorpay Customer Care
Razorpay Software Private Limited
Customer satisfaction rating: 95%
Submit a Complaint
679
COMPLAINTS

Razorpay Customer Care

Razorpay Software Private Limited

Website:
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Address
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road
Bengaluru
Bangalore District
Karnataka
India - 560030

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
153
down
65

Additional info

Key Executives

Mr. Harshil Mathur
Co-Founder and Chief Executive Officer
Mr. Shashank Kumar
Co-Founder
Mr. Ayush Bansal
Head of Sales & Operations
Mr. Siddharth Dhamija
Chief Growth Officer
Mr. Arif Khan
Chief Innovation Officer


Customer satisfaction rating
95%
Complaints
679
Pending
15
Resolved
640
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Razorpay Complaints & Reviews

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Razorpay — money deducted but showing pending from bank's end while no refund is generated after 4 days

 Janmenjay_Pratap on Jun 24, 2019
Sir I had booked a ticket from irctc on 20th June 2018 12:41 am through Googlepay, powered by 'razorpay'.₹305.49 was deducted from my account but in the "failed transaction history"of my irctc account it is showing that "the transaction is pending from bank's end" the transaction id was-[protected].even after 5 days I have not got any refund.. kindly look into it..I have attached the screenshots of Google pay as well as irctct transaction details.....
Complaint comments  Read comments Complaint category Banks

Razorpay — money deducted transaction failed

 Sanview on Jun 24, 2019
Dear Sir/ Ma'am, on 23 June 2019 i was trying to book a ticket form NZM- GWL but due to certain reasons the ticket booking process was failed. The transaction has been done successfully from my Googlepay account. For the reference I am attaching a screenshot. Please have a glance on it.
Hoping for the positive response.

Thanks and regards
Sandeep
Email: [email protected]
Mobile: [protected]...
Complaint comments  Read comments Complaint category Railways

Razorpay — razorpay - money debited without confirming payment

 Soumitro Burman on Jun 22, 2019
Hi,

I made a Payment using RazorPay / PAYTM UPI on armaf.co.in.

Due to a technical failure, my money was debited but RazorPay did not complete the payment on the merchant website and I was left with no order confirmation.

Please refund my money. I raised a ticket for RazorPay but have received no meaningful update.

Please see attachments. Ticket 572885....
Complaint comments  Read comments Complaint category Online Shopping

Razorpay — payment deducted but status unpaid

 Prabahar S on Jun 20, 2019
Hi
I have pay my electric bill via nestaway app it's drive into razorpay payment gateway.. after that money has been deducted in my account but in my dashboard it's showing unpaid status. I tried to contact razorpay customer service but the call is not connectable.

My transaction ID:[protected]
My mobile number: [protected]

Kindly check and tel...
Complaint comments  Read comments [2]Complaint category Banks

Razorpay — airtel bill payment

 arief azad on Jun 18, 2019
I did the my Airtel post-paid bill payment via Razorpay.com on 31-may-2019 Rs 867 from ICICI Bank Debit card the amount has debated from my end but Airtel Bill payment didn’t happen kindly do the need full on priority

Mobile No- [protected]
Transaction Id[protected]
Transaction no – 4857
Transaction Description – VIN/RAZORPAYAI/[protected]/[protected]/...
Complaint comments  Read comments Complaint category Mobile Service Providers

Razorpay — unauthorized transaction through razorpay

 Bafna Vinay on Jun 18, 2019
On 23/3/19 my account was debited with two transactions 10299 and 10250 which i had not authorized. My account was hacked, please help razorpay hoping to get positive response.
last four digit of ac number- 6618
Icici Bank
Last four digit of debit card-1360
want to reverse the transaction and also want to know to whom it was transferred/credit so that i can sue him....
Complaint comments  Read comments [1]Complaint category Banks

Razorpay — irctc refund

 rishisahu on Jun 17, 2019
I booked my ticket on irctc with mail id registered [email protected]
i used my sbi card for this transaction ended with no 9884. kindly refund my amount back.

06/004/19
mode - sbi credit card with razor pay
amount deducted 2 times but only for single ticket
registered ID- [email protected]

17/06/19
mode - sbi credit card with razor pay
amount deducted but no ticket

Rishi Sahu
[protected]
registered ID- [email protected]
Complaint comments  Read comments [2]Complaint category Railways

Razorpay — money was deducted from my account but the payment for the product shown failed and asked for payment again. money was taken through google pay.

 Cicely Rodrigues on Jun 17, 2019
UPI transaction ID - (protected)
To:[email protected]
From: Cicely Anthony Rodrigues (v as Ck of Baroda) [email protected]
Google transaction ID : CICAgKDqsOGgVQ
I was trying to pay through BHIM UPI for a product, I chose to use Google pay they said razor pay will request a pay for the product and soon as I accepted, money was deducted from my bank account it was the only money I had, the money got deducted and the payment was still not confirmed.please help me I need the money that money....
Complaint comments  Read comments Complaint category Banks

Razorpay — money deducted from my bank account but ticket not booked

 EDILBERT STEFFI on Jun 15, 2019
I tried to book tickets via irctc on 10th of June 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [email protected]
From: Steffi Edilbert( Tamilnad Mercantile Bank)
Google transaction id: CICAgKCq_a_EPA...
Complaint comments  Read comments [1]Complaint category Railways

Razorpay — I have filled payment of cet 2019 through sbi net banking 150 rupee deducted from my account but still they show payment pending [Resolved]

 fakirchandwagh on Jun 12, 2019
I have filled pre IAS CET 2019 payment through sbi net banking to preiasaurangabad.ac 150rupees from my account 150 rupee deducted but payment not done they show payment is pending at the time of transaction I have get transaction no that is reference no:[protected] I have also attached sbi transaction slip in image please see that and kindly solve my problems thanks...
Complaint comments  Read comments Complaint category Education

Razorpay — pending from backend

 sathyathangam on Jun 12, 2019
Hai,

I tried to book ticket from IRCTC app. But, once the amount is debited from my account through Razorpay, I received the message as
"PENDING FROM BACKEND". And the ticket is "not booked" .
And I didn't find any booking details in transaction history. Kindly refund my money at the earliest.

My transaction id : [protected]
Transaction Date: 07/06/2019 17:31...
Complaint comments  Read comments [2]Complaint category Banks

Razorpay — complain about transaction of spicejet flight

 8396097539 on Jun 11, 2019
On 3/6/019, I tried to do a transaction of booking of Spicejet flight of worth 5191 Rs by the use of razor pay payment online. The amount was deducted from my account but no ticket was booked and my money wasn't refunded to my account uptil now. I tried to call razor pay customer care but all in vain. Name vivek, state MP, transaction ID[protected].plz refund my amount to my account as soon as otherwise I had to follow any other lawful procedure....
Complaint comments  Read comments Complaint category Airlines

Razorpay — related to booking of spicejet flight on 3/6/019

 8396097539 on Jun 10, 2019
I booked a spicejet flight on 3/6/019 through razorpay. A total of 5191 Rs was deducted from my account but no ticket was booked and my money wasn't refunded uptil now. I want to refund my money back to my account. Name vivek from MP, singrauli district, vindhyanagar.please help me to get my money back to my account. I'm waiting for many days and I have complained about it to sbi branch but no result has come to appear yet. I want that immediate action to be taken against such type of lacuna....
Complaint comments  Read comments [1]Complaint category Airlines

Razorpay — reg: freshersworld payment

 Aman_94 on Jun 7, 2019
Sir/Madam,
I am Aman Anand. I am a student. I am unlocking my fresherworld account and paid of ₹825 for premium membership for fresherworld through Canara Bank UPI. I got successfully message but amount was deduct but still premium not unlocked.
My Payment Id:_ pay_Ceu41NCQtOC2sD.
I request to look into this matter and i will waiting for your reply....
Complaint comments  Read comments [4]Complaint category Education

Razorpay — payment not released to vendor

 ashwanidwivedi646 on Jun 4, 2019
(https://www.quora.com/unanswered/I-hosted-a-event-in-Mumbai-through-events-high... hosted the event in mumbai sold my ticket from events high company and they said there are some fraud transaction and said we won’t be able to release the payment, later they said razorpay is not releasing the payment please wait for reply from razorpay and later razorpay told me that they will release the payment after 180 days and after 180 days razorpay...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Razorpay — payment pending from bank end in irctc

 Aashi Si on Jun 4, 2019
I booked ticket on irctc using razor pay amount debited inr 175 but irctc website showing payment pending from bank end, i enquired at my bank and they confirmed that money has been debited and there is no problem at the bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of booking....
Complaint comments  Read comments [1]Complaint category Railways

Razorpay — money deducted from account but ticket not booked and no refund yet

 Vishwa Singh121 on Jun 3, 2019
I tried to book tickets via irctc on 2nd june, 2019 through google pay app. The money was deducted and google pay app showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id: [[protected]]
To: irctcc (Razorpay. [email protected]
From: biswajit singh (State bank of india)
Google transaction id: cicagkcquorctw...
Complaint comments  Read comments [1]Complaint category Public Transportation

Razorpay — house rent not credited

 Henry Benny Fernandez on Jun 3, 2019
I paid house rent rs 5400 to my house owner account on 01 jun 19 at 0953hrs. The has not been credited till. I am facing a lot of trouble as a indian army soldier to paid my house rent the same has been credited till. I will again paid to my house owner yesterday in cash amount 5400 the total amount paid till for house rent is 10800/- please refund the amount to my account forthwith....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Razorpay — money deducted from google pay to razorpay but ticket not booked on irctc

 Vishwa Singh121 on Jun 2, 2019
I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id: [[protected]]
To: irctcc (Razorpay. [email protected]
From: biswajit singh (State bank of india)
Google transaction id: cicagkcquorctw...
Complaint comments  Read comments Complaint category Railways

Razorpay — razorpay money deducted from google pay but ticket not booked from irctc

 Vishwa Singh121 on Jun 2, 2019
I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id: [[protected]]
To: irctcc (Razorpay. [email protected]
From: shyam subba (State bank of india)
Google transaction id: cicagkcquorctw...
Complaint comments  Read comments [1]Complaint category Railways

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