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IndiaBulls — refund issue - home loan interest emi charged before received the loan cheque

My name is umesh prajapati, my issue was my home loan cheque disbursements date was 31st of december 2017 but i received the cheque on 11th jan 2018.in my login it shows that i have been charged an amount of rs 8309/- for emi interest on the date (10th jan 2018) but my question is when i got the cheque on 11th jan 2018 @ 8:00 pm then how am i suppose to pay the emi interest on 10th of jan 2018? I was followed up 2 month but after that they said they can't wave this amount rs 8309/- amount.
Loan number : hhlvsh00399032
Branch : indiabulls (Vashi – realtech park)
[protected]@gmail.com

Complaint Status


[Mar 26, 2018] IndiaBulls customer support has been notified about the posted complaint.
Updated by prajapatiumesh3590 Mar 26, 2018 Very disappointed with Indiabulls service. no response for waive off pre interest charged amount.
Complaint comments  1 CommentShareTweet

Comments

Dear Umesh Prajapati,

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you.
IndiaBulls Customer Care's response, Mar 28, 2018
Verified Support
Dear Umesh Prajapati,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

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