IndiaCakes.com — a gift item purchased for 1500 rs. was not even a worth of 200 rs. poor customer service

Address:	Pune, Maharashtra
Website:	www.indiacakes.com

This company is a cheat after so many follow ups with unsupportive & rude customer care excutives who disconnect calls when they dont have any answer, india cake responded to my below mail with following one line statement. I read so many negative feedbacks on fb about and no redressal to them wish i had read them before. I simply want a refund on my purchase and they can take their product back

Dear india cakes team,

This mail is regarding the order #[protected]. It brings me sheer disappointment and fury while writing this mail that the service you have provided is awful. Following are the points that forced me to write the above statement.
The gift from nowhere was looking similar to the reference image shown on the website.
The gift was completely shattered and broken. I don’t know whether it was way of packaging or due to being in transit. But first i had to collect all the pieces to make it one single item. All the chocolates, basket, flowers and golden net (Used for so called decoration) were going in different directions & were not connected to the basket.
The no. Of chocolates were absolutely less compare to the image.
In reference image you used heart shaped chocolates but in reality you used such cheap looking square chocolates.
My boyfriend asked you to include a message with the gift. It was not there. When you don’t include messages what is the use of putting a dialogue box to do so.
Flowers used in the gift were so old. (Old is an understatement)
And the delivery - ughhhhhh it took you on total 12 long days to deliver the gift, when you clearly mentioned it would deliver it in 7-9 days. (However, a discussion has already taken place for the delivery issue and you promised to deliver it, if not the same day but definitely within 3-4 days. Let’s forget 3-4 days you couldn’t stick to your 7-9 days timeline and took forever to deliver the gift).
I have attached the pictures for your reference. Trust me the product is looking way better in these pictures. It was even worst in reality.
So, in short this is how you left no stone unturned to ruin our 9th anniversary.
Now, i really appreciate you looking into this matter on urgent basis. I would like to have a full refund for this. Nothing else. If you want to take back your product, you may let me know.
Regards,
Deepika

Dear customer,
We cannot accept this complaint at all..
As chocolates were same and decoration were same.
Regards,
Jasmine - support agent
Ph :- [protected]
Email :- [protected]@indiacakes.com
Corporate address :- ff 07, first floor, north block, sacred world mall, wanowrie, pune - 411040