IndiaCakes.com — Cake delivery

I have placed an order having order no 1723044 on 31st dec and paid 549 for the cake and 250 for midnight delivery charges. They did not deliver it on 31st. I tried calling them on 1st Jan 2022 they told me it will relieves before 5 then 5.30 then 7 and then 7.30 finally they did not deliver till date. I haven’t even sent them a mail to cancel the order and refund. Their customer care executives are so arrogant and rude. One of the executive says upfront refund cannot be processed. Another says refund cannot be given we will give coupon codes. Another says we have not received money from franchise we will process once we receive money.