IndiaCakes.com — Cake delivery failed - need money refund and not coupon

Dear Sir,
Online Order No. 1723989 dated 15-01-22 placed for one Cake for delivery of said item at Kannur, Kerala for the birthday on same day on India Cakes portal (www.indiacakes.com ) and I have also made payment of Rs. 1400/- towards purchase of cake through debit card on 15-01-22.

India Cakes failed to deliver Cake to the destination place and no proper response made for my continues follow ups through email and chats.

today they were saying "Refund will be as a coupon code which validity for 1 yrs." which i don't want since its not my fault and why should i suffer keeping their coupon which is unwanted for me after the birthday date..

Note :- If the payment is not credited back in my account within reasonable time, i will take legal action against India cakes pvt ltd.