IndiaCakes.com — Cake didn't deliver

I have ordered a cake and a boquet on 12 of august 2021, My order no. is 712298 and paid for the order but i have not recieved any confirmation regarding the order. so, i called them and they send the confirmation mail and also asked me to pay for the order rs.100 more as the location was in the outskirts. i did pay and on 23rd august that was the delivery date, they didnot deliver the order nor refunded my money. they are frauds. And there customer care executives dont know how to talk.