IndiaCakes.com — Cake has not been delivered and no respond from the company

Address:

G-18 , Malti Towers ,Near Kiran Bungalow , Tarabai Park , Kolhapur , 416003 , Maharashtra

This is to inform you that I have ordered a cake from India bakes on 09.09.21 at 11.00 A.M. After that I have communicated with customer care & online in which they have assured the same day delivery before 7.30 P.M, but the same has not happened.

I called the customer care number on 10.09.21 in which they assured me of the delivery before 3.30 P.M and the same also has not happened. This I have ordered on the occasion of the anniversary and also assured me the same day delivery. From yesterday as well as today I've been trying your customer care number as well as your online chat, but no one is responding .

I need the refund in my account as soon as possible. I am also working in a retail and service industry and I know how customer service means. I have tried their service for the first time and this is the worst experience and I will never order from your India cakes in future. I'm expecting a favorable reply from you and also a refund of my amount.

My order Id is 714584
Amount : 799