IndiaCakes.com — Cake not delivered and do not refund

Address:G-18, Malti Towers, Near Kiran Bungalow, Tarabai Park, Kolhapur, 416003, Maharashtra ,India

I placed an order for same day delivery in Sundargarh on the 16th of April.
The order was accepted and I paid the full amount of 515 rupees. A few hours later, I received a Razorpay link from them asking for an extra 100 rupees because it was outside of their standard delivery zone which I paid.

The cake still did not get delivered and I received no communication from them.

The next morning, I again contacted them via chat (because that seems to be the only option - Clearly they are scammers). They said the order was not delivered because it was a "non-service order". What the hell does that even mean?

I attach the screenshots of our conversation. (Note I am using my friend's name in the conversation since the billing address had her name).

Guess what, NO REFUNDS or COUPONS received it!! Seems to be an elaborate scheme to scam people, accept orders from non-deliverable regions and not pay them back. Trap them into ordering again and no way to get the money back directly.
+4 photos
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    101 Krishna Sagar Residency , Patolewadi, Old P B Road, Kolhapur, Maharashtra, India - 416005
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