IndiaCakes.com — cake not delivered

I order a cake under order number[protected] with India cakes. The delivery was supposed to be today 13/05/2019. I made a call to check on status first it was difficult to reach finally after many attempts I was able to reach on their customer care number[protected]. As per the advisor I am suppose to pay the delivery charge and payment link will be shared shortly. I first argued the fact that it was not told to me or communicated to me earlier. For me delivery was priority so I agreed and said ok send me link will pay. But unfortunately no body responded. I checked their Facebook page and saw many people encountered same issue with the above ecommerce company (https://www.facebook.com/IndiaCakes/).