IndiaCakes.com — Cake not delivered on time and didn't get the refund amount

SReedevisree

from Thiruvananthapuram, Kerala

Address:

Www.indiacakes.com

I have ordered cake on 20 march 2021 for same day delivery choosing as soon as possible delivery and paid extra 200 for that.They did not deliveref cake on the same day or by next day.

I have sent many mails and customer suport is very pathetic. I have asked for the refund amount and they didnot agreed and they told they can give only coupon code. I need the refund as money because i did not ordered with any coupon vodr and it was their mistake on cake not delivered on time.

I am not goingbto ise their site any more and not needed any coupon codes.

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Mar 25, 2021

Updated by SReedevisree Still no update on this after 5th day of order. Everyday droping mail and chatting with customer support. No update on refund and no reply to mail as well.

Mar 26, 2021

Updated by SReedevisree Still not received my refund and they are again asking for extra amount to deliver the cake of 1 kg.
I jave exactly ordered half kg and it was available on the date and i have paide extra 200 for fast delivery. But they didnot updated on that day as cake is not available or they are not going to deliver.

Then now after one week of my order date again asking for extra amount for deliver the cake.

I have dropped many mails till today for cancel the order and refund the amount. But did not got any proper response from their customer support through mail, chat or call.

Bad service ever

Mar 29, 2021

Updated by SReedevisree Still no update. They are not even reolying to my mails

Mar 30, 2021

Updated by SReedevisree Still not received any update on the refund. Everuday chatting with chat support team and they are not even replying properly or telling everyday you will gey refund tiday.

And i did not received the refund or a atleast a mail reply from their team.
It is been more than one week

Apr 01, 2021

Updated by SReedevisree I have received today one coupon code for their site after multiple chat with chat support.

And i donot want ant coupon code as i didnot ordered with any of the coupon codes. I have paid money only. I need the refund back as money only