| Address: | Pune | | Website: | indiacakes.com |
Sir,
On 2nd February 2022 was my son's birthday. I wanted to give him a surprise by sending a cake to him.
I am staying in Mumbai and my family is in Kerala, Palakkad dist, Shoranur village. I searched in the website for any online cake shop to get a cake delivered to them as a surprise on same day. I found Indiacakescom and I give the pincode to confirm the delivery and they confirmed it and I selected one cake for Rs.545/- and I got a discount of 10% i.e. Rs.54.50 the balance amount of Rs.490.50 was paid by me through Bhim app. Within an hour I got a message that I have to pay Rs.250/- again then I called the executive they said you have ordered only half kg. cake, and free delivery was applicable only if I ordered 1 Kg. cake for delivery. To have my half kg cake delivered, I paid Rs.250/- additional.
In the night till 7.30 p.m. the cake was not delivered and after contacting the consumer executive they said NOBODY IS THERE FOR DELIVERY THE ORDER SO WE CANCEL THE ORDER AND THEY HAVE SEND ME A COUPON WHICH WAS VALID FOR 1 YEAR"
I asked the Executive if you can't deliver then why you confirmed my order, It mentally disturbed me because I told my son that I had ordered a cake online and you will get it soon but it did not arrive? Now the Cake shop say to me that I will get a coupon from them and it valid for 1 year. I SAID THE EXECUTIVE MY FAMILY IS IN SHORANUR AND NEXT TIME ALSO I ORDERED TO SHORANUR ONLY WHERE IS YOU CAN'T DELIVERY THE CAKE SO PLEASE RETURN MY MONEY"
Till date they are not returned my money and on 18th March 2022 I contacted them they said they already sent me a coupon code but It is not received in my mail and I asked them to resend it and they resend it but it was not opening .
The details of e-mail correspondence attached herewith for your reference
Please do the needful from you end and help me in this matter
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