IndiaCakes.com — Can't track the order

Address:

Thakittuvila veedu, Elakamon PO varkala

On 28 October 2020., order placed for birthday cake, but i can't track, they didn't ask me about the pincode, how they can deliver without pincode, and the transaction id 500478
Can iget this order on time or if not, , is there any optn for refund