[Resolved]  IndiaCakes.com — Cheating

Address:

New Delhi, Delhi

HI All,

We have ordered a 1KG Pineapple cake from India Cakes (www.delhicakeshop.com) for a friend yesterday but the kind of services given by them is disgusting. Though the cake was delivered on time but the cake quality was pathetic. It had the smell of the box and was bitter in taste. I had mailed them stating the concerns :
I have placed an order (order # 12323) yesterday for a 1 KG pineapple cake to Delhi-Uttam Nagar. The cake was delivered before time and was kept in fridge right away but when it was opened @ 10 PM at night, the cake was having the smell of the box and it was bitter in taste.
Since I have paid so much i.e Rs. 900 for a 1KG cake as I have got good reviews about your site, I had expected the cake to be in a good condition.
We tried calling you up by 10 PM yesterday itself but the number : [protected] was switched off and [protected] was busy all the time.
Kindly take the necessary action ASAP and get the cake redelivered to the recipient's address, else reimburse the whole amount back.
WE ARE DEFINITELY NOT SATISFIED FROM THE KIND OF SERVICES PROVIDED BY YOU.

And this is the response that I have got :
Dear Customer,
Thanks for the order,
As per your admission, cake was delivered in morning which is well within normal free delivery schedule as there is no time guarantee and orders are delivered as per convenience of vendor.
Since cakes are Prepared by Fresh Cream, Same should be consumed immediately or should be kept under Refrigeration.since cake was not consumed immediately and was not kept in fridge, whole day it was kept in open, same was spoiled because of mishandling, under such condition, your complaint can not be entertained,

Support.

I seriously cannot understand how can they even assume that the cake was mishandled and was not kept in the fridge and "whole day it was kept in open, same was spoiled because of mishandling"
. This is ridiculous.Were they even there to see that it wasn't kept under refrigeration? They gave all stupid reasons for bad delivery of their order, no where in this whole world people consume the cake as soon as its delivered. It was meant to be cut @ 12:00 AM yesterday night due to a birthday occassion.

PLEASE DONOT ORDER ANY CAKES FROM DELHICAKESHOP/INDIACAKES and kindly spread the word.