IndiaCakes.com — Complaint regarding my order no 1731848

We gave an order on 08/05/22 order no. 1731848. When I contacted your customer care service it was said that the order will be delivered before 9 but just before we got a message attached below. It was the first time ordering from India cakes and it was the worst experience we had. As you couldn't deliver the order at the said time I would like to have fully refund of Rs. 523 ASAP as it is very clearly mentioned that there's no return policy once the customer receives the order and we haven't got our order due to your inconvenience. Hoping for a speedy response for this issue of order no.1731848 or else we would take the issue further.