I had ordered a delivery for 9:30-11:55 slot for the birthday on (16/03/2021) as a surprise and i paid extra 200 for delivery for a half kg photo printed cake at 10:30 (14/03/2021) chicago time.
The order went successfully.
I had immediately send the message in chat box asking if everything is okay.
No response.
I’m abroad and here time zone is different.
Today early morning (15/03/2021) 6 am i got a mail stating half kg cake is not available and i need to pay more of 799 for another half kg cake.
I had already paid 799+200.
I again paid 799 for the cake and i got the confirmation. When i checked the website the same day delivery service wasn’t over and an hour more was there.
I paid the full amount of 799+799+200 for the same day delivery and nobody did the delivery nothing happened.
No cake was delivered
I didnot get answer for these.
1. If half kg cake was not available then why was it i. The website?
2. 1 kg same cake rated just 1400 where i had to pay 1600.
3. Why wasn’t the cake delivered on time where same day delivery was still on?
4. Why wasn’t i informed immediately if the cake wasn’t available?
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