IndiaCakes.com — Didn't get refund nor any proper response

I have ordered cake for my friend and lateron receive request for further payment as delivery charges, hence asked to cancel the order and refund it. I didn't get any refund nor even proper response. I tried sending email, online chat support and customer care and of no use.
Order no. 22096275
Mobile: [protected]
Gmail. [protected]@gmail.com