IndiaCakes.com — expect refund as the cake was not delivered

I live in canada and ordered a cake on the eve of sep17, hoping that it will get delivered on the eve of sep18th in india. When i woke up in the morning i got an email from india cake that i need to pay extra 100 rs to complete the order. I would have done that earlier but then it was just late.

I replied to the email about giving the refund as the cake was not delivered but haven't hear back. Also, when i checked my transaction i see the same amount has been debited twice from my account.

I am looking for a refund of my money.