IndiaCakes.com — fraud done on online cake purchase and delivering it

I have ordered two cake for my 2 relatives for their personal occasion. India cake website has has taken my order and they even charged me extra for delivering it on specific time slot. They literally destroyed the 2 functions by not delivering the cake and they insulted us by delivering one cake on the next day and other havn't done delivery. The cake delivered was an enitrely different cake exactly opposite of my order. It was the worst cake ever we had. We asked for a refund of the cake which has not been delivered but they are not even considering it.