IndiaCakes.com — free delivery across india why is chargeable now?

Address:

Paschim Medinipur, West Bengal, 721305

Hi Team,

I want to inform you that while placing the order on 22nd Nov’19 (Order ID # 337675), it was not informed to me about the delivery charges and now I am getting mails, messages to do payment of 150 INR – which is ridiculous.

I had previously also ordered using your app (last ordered 16th May 2018) without any charges !!! why now.

Also if you see in below screen shot taken from your site - you guys have mentioned “FREE DELIVERY ACROSS INDIA “ – why is chargeable now???

However I have done the payment of 150 INR.. I need some complimentary from your side or need amount to be refunded as a customer good will.

Along with my below points I also wanted to inform you that the delivery person who had come to deliver the cake recognizes us (since he only came last time). The Cake shop (Little hearts) is less than 3 KM’s from our house – then why there is delivery charge???

When I call the customer care executives - they are very unprofessional, rudely talk over phone and give wrong Info. One of the executive informed me that the Cake franchise is changed so they are charging…but the cake is delivered from same shop as earlier ….why it is charged 150 INR then

I really had very bad experience this time…

Regards
Nirmal