IndiaCakes.com — I have not delivered my order, I want to refund my money

Order number 362274
I placed an order on 25 at the day 27 they didn't delivery my order that time I'm continusly contact customer service sunday they don't provide any service they tell, next day i will call the customer care nd said my not order delivered they tell my Delivaring place is so far extra charges need they don't tell at before the order soo i cancel my order nd said pls refund my money they tell me with in 24 hrs money will return 24 hrs left i don't receive my money next day i will call they said 48 hrs no refunded next time I call they tell 78 but not receive any money today I will cl they tell no refunded ur money it's not a policy rule in our company
I totally very disappointed, it's not fair
I sent many times email to the company they don't give any information
I asking you only pls refund my valuable money... 😥