IndiaCakes.com — Item not delivered and cancelled without any information & No refund

Address:

Shop No 3,Green Acres Apartment,Salunkhe Vihar Road, Pune, Maharashtra 411048, India

This is a fraud website. I had ordered - Order # 1719597- a cake and flowers in Kerala on 18th Nov 2021. Initially, I paid RS/950. On their website, it was shown as free delivery anywhere in India and I made the payment and placed the order. After some time I message and email saying I have to pay additional delivery charges of rs 150 and when I asked the reason they said coz the area is in the outskirts. I obliged and paid the extra delivery charges as well. Till now the cake is not delivered and the status on their tracking site shows it as canceled. I haven't canceled the order and don't know why it is canceled. The customer service is pathetic.

Please help me to get the money back, as they have cheated me on many grounds;
1) Did not deliver the offered service
2) They charged me extra money for delivering the items but they canceled it
3) they did not notify or inform me when it was canceled but they were very particular when I had to make extra charges, I got an SMS and Email to pay extra. This shows their intention
4) they do have any sort of refund policy, after 5 days when I checked they say they would give a coupon to use again which is of no use.
5) This coupon also has a condition that I have to use it once time, that is the entire amount of coupon code should be used only once. Which itself really challenging and I had booked another order 1719519 which was worth RS 960 which they canceled without any reason or communication, of which I could use only 950 as there were no other options. Using the exact amount is not possible as most of the time they would not have the item with the same cost. So It is very clear they are playing with me knowing that I can not trace them.
5) This has already caused a lot of damages to me as I could not gift the items to the person I sent, adding to that I made him wait for 3 to 4 hours thinking these guys would deliver it...

Please take required action for Refund to Card as this is not my mistake and they were not just unprofessional but a cheating company