IndiaCakes.com — Item not delivered and looted money

I have ordered a gift set from Indiacakes.com which need to be delivered on 05 feb 2022. However, item is not delivered and they spoiled a precious day of our family. Now they are not refunding the money. They are cheating the customers not only met but thousands of people everyday. You can see this scam in google review everyday. I believe they are looting millions a day by this cheating. Kindly take action on this request